Guest Service Representative-Joy Creator

Nothing Bundt Cakes; High Point (NC); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Employee discounts

Flexible work schedules

Team building outings

We observe major holidays

Job summary

Nothing Bundt Cakes in High Point, NC seeks a Joy Creator to welcome guests in person and by phone. You will guide guests through our bakery experience, suggest add-ons, and ensure smooth orders and payments.

You’ll help keep the retail area neat, be knowledgeable about prices and promotions, and support other departments as needed to spread joy in the community.

Qualifications

• Teamwork and strong interpersonal skills.
• Ability to follow instructions with accuracy.
• Integrity, initiative and reliability.
• Ability to multitask and handle busy periods.
• Strong sales orientation and customer focus.

Responsibilities

• Introduce walk-in guests to the bakery and products using a Guest Tour.
• Suggest creative add-ons and retail to enhance the experience.
• Assist phone-in guests with orders and process payments accurately.
• Maintain a clean, merchandised retail area and ensure prices and promos are current.
• Carry out duties from the Crafter and other departments as needed.

Skills

Teamwork

Follow instructions

Integrity

Initiative

Under pressure

Outgoing personality

Attention to detail

Multi-tasking

Sales ability

Urgency

Genuine care for others

Job description

COMPANY AND CULTURE:

At Nothing Bundt Cakes, the Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You’ll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch. You’ll make everyone feel welcome, and you’ll create an environment of generosity, happiness, and joy in your community.

JOB POSITION:

The Joy Creator creates a warm and welcoming environment in which to serve the Nothing Bundt Cakes guests both in person and by telephone. The JC does side work duties for the Crafting Department, some light cleaning and clerical duties.

RESPONSIBILITIES:

• Introduce walk-in guests to the bakery and products using a Guest Tour
• Suggest creative solutions to guests with walk-in orders
• Suggest the purchase of add-ons and retail to make the product a complete experience
• Assist phone-in guests with their orders
• Operate and balance the POS with accuracy and efficiency
• Collect email addresses from guests
• Have current and complete knowledge of current prices, products and promotions
• Keep retail area clean, swept and neatly merchandised throughout the day
• Dust all retail surfaces at least twice per week, including counter tops and POS stations.
• Carry out the duties the crafter & other departments assigns from time to time

QUALIFICATIONS:

• Possess a strong sense of teamwork
• Ability to follow instructions
• Has integrity
• Takes initiative
• Works well under pressure
• Outgoing and friendly personality
• Attention to detail
• Multi-tasking ability
• Strong sales ability
• Strong sense of urgency
• Genuine care for others’ needs

PERKS & BENEFITS:

• We observe all major holidays
• Team building outings
• Employee discounts
• We offer flexible work schedules
• You don’t have to be 18 to work here, so students can join us
• You’ll get trained, not only on selling cake, but on growing your career
• We love to celebrate and bring joy to the community

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