Guest Service Representative

Nothing Bundt Cakes; Columbus (OH); On-site; USD 16,531 - 22,041; Full time

Benefits offered by this job

Employee discounts

Growth opportunities

Flexible scheduling

Job summary

Nothing Bundt Cakes in Columbus is hiring a Joy Creator to deliver friendly, memorable guest experiences. You will greet guests, assist with cake selections and events, and manage orders with pace and care.

Join a fun, team-oriented bakery where you can grow, enjoy employee discounts, and help celebrate life’s moments daily. Flexible weekend availability is a plus as part of a welcoming crew.

Qualifications

• Experience in retail, restaurant, or customer service is a plus but not required.
• Friendly, outgoing personality with strong communication.
• Ability to multitask and stay organized in a fast-paced setting.

Responsibilities

• Greet guests warmly with a positive attitude.
• Assist guests with selecting cakes, gifts, and party solutions.
• Process transactions accurately using the POS system.
• Answer phones, take cake orders, and provide product recommendations.
• Decorate cakes for presentation and maintain a welcoming bakery.
• Restock merchandise and front-of-house supplies.
• Follow food safety and brand standards.
• Collaborate with the team to ensure outstanding service.

Skills

Customer service

Communication

Multitasking

Reliability

Weekend availability

Tools

POS system

Job description

Joy Creator (Guest Service Team Member)

Bring the Joy. Make Someone's Day.

At Nothing Bundt Cakes, our Joy Creators are the heart of the bakery. Every guest interaction is an opportunity to create a memorable experience through exceptional service, genuine hospitality, and our delicious handcrafted cakes. If you enjoy making people smile, thrive in a fast-paced environment, and love working as part of a fun team, we'd love to meet you!

What You'll Do

• Greet every guest with warmth, enthusiasm, and a positive attitude.
• Assist guests with selecting cakes, gifts, and party solutions for every celebration.
• Process transactions accurately and efficiently using our point-of-sale system.
• Answer phones, take cake orders, and provide product recommendations.
• Decorate cakes with balloons, bows, and retail items for a beautiful presentation.
• Maintain a clean, organized, and welcoming bakery environment.
• Restock retail merchandise, packaging, and front-of-house supplies.
• Follow food safety, sanitation, and brand standards.
• Work collaboratively with the bakery team to ensure every guest receives outstanding service.

What We're Looking For

• Friendly, outgoing personality with a passion for customer service.
• Excellent communication and interpersonal skills.
• Positive attitude and willingness to learn.
• Ability to multitask and work efficiently in a fast-paced environment.
• Dependable with strong attention to detail.
• Flexible availability, including weekends and holidays as needed.
• Previous retail, restaurant, or customer service experience is a plus but not required.

Physical Requirements

• Ability to stand for extended periods.
• Lift and carry up to 30 pounds.
• Bend, reach, and move throughout the bakery during shifts.

Why You\'ll Love Working Here

• Fun, supportive, and team-oriented work environment.
• Flexible scheduling.
• Opportunities for growth and advancement.
• Employee discounts on our delicious cakes.
• The chance to help guests celebrate life\'s biggest moments every day.

If you\'re ready to create joy, build lasting guest relationships, and be part of a bakery that celebrates every occasion, apply today!

Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law.

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