Guest Service Representative (Full Time & Part Time)

Buffalo Lodging Associates, LLC; Lincoln (RI); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking enthusiastic front desk agents to join their vibrant team. This role is crucial as you will be the first point of contact for guests, ensuring they receive exceptional service from check-in to check-out. You will handle reservations, manage guest inquiries, and maintain a welcoming atmosphere. The position offers both full-time and part-time opportunities, with flexible hours, including weekends and holidays. Join a supportive workplace that values employee well-being, offering competitive benefits like paid vacations, retirement plans, and wellness programs. If you are passionate about hospitality and enjoy working in a dynamic environment, this is the perfect opportunity for you.

Benefits

Paid Weekly (Every Friday!)

401(k) Retirement Savings Plan

Paid Vacation and Sick Time

Paid Holidays

Tuition Reimbursement

Flexible Spending Account

Company Paid Life Insurance

Short-Term Disability Insurance

Long-Term Disability Insurance

Employee Assistance Program

Qualifications

• Strong customer service skills to provide superior service to guests.
• Ability to handle cash and credit card transactions accurately.

Responsibilities

• Greet guests and manage the check-in/check-out process.
• Handle guest requests and provide information about hotel services.

Skills

Customer Service

Cash Handling

Communication Skills

Reservation Management

Education

High School Diploma

Tools

Property Management System

Job description

Guest Service Representative (Full Time & Part Time)

Job Category: Guest Srv & Front Desk

Requisition Number: GUEST002567

Posted: April 3, 2025

Employment Type: Full-Time, On-site

Location

Courtyard Lincoln
Lincoln, RI 02865, USA

Description

We are currently looking for front desk agents to join our Team! The Courtyard by Marriott - Providence Lincoln is situated minutes from Twin River Casino, Bryant University, and Kirkbrae Country Club, and is only 9 miles from everything Downtown Providence has to offer. With 129 beautifully appointed guest rooms, we also have our onsite Bistro Restaurant & Bar which provides healthy breakfast, Starbucks products, and evening dining with a full bar. The Courtyard by Marriott is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates.

The Front Desk Agent is the face of the hotel and provides superior service to all guests. Responsibilities include:

• Greeting guests and completing the check-in/check-out procedure through the Property management system while obtaining and storing pertinent information.
• Handling cash, credit card information, and goods at the property.
• Identifying the needs of each guest and providing relevant information regarding the hotel services and amenities to create an accommodating environment for all. Responding to all guest requests in a timely manner.
• Taking reservations from incoming callers while providing excellence in service and inputting all information into the hotel management system. Updating and canceling reservations in the system as requested by the guest.

There are both Full-Time and Part-Time opportunities available. The hours will typically be 7AM - 3PM or 3PM - 11PM, but must have open availability, including weekends and holidays.

At Buffalo Lodging, we are committed to keeping our most important assets – our employees – healthy, happy, and productive. To achieve this, we offer a variety of benefits including the following:

• Paid Weekly (Every Friday!)
• Competitive 401 (k) Retirement Savings Plan with Generous Employer Match
• Paid Vacation and Sick Time
• Paid Holidays
• Tuition Reimbursement
• Flexible Spending Account
• Company Paid Life Insurance
• Company Paid Short-Term Disability Insurance
• Long-Term Disability Insurance
• Employee Assistance Program
• Hotel Discounts – for You, Your Friends, and Family
• Wellness Programs
• Monthly Employee Appreciation Activities & Events