E-commerce Guest Service Rep (Weekend Premium)

Menards Inc.; Eau Claire (WI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Weekend premium

Weekend hours premium

Job summary

Menards Inc. is seeking an E-commerce Guest Service Representative in Eau Claire, WI. You will handle guest inquiries via email, phone, or other channels, assisting with product questions and requirements.

The role requires weekday hours with one weekend day per month and a $3 premium for weekend hours. You will support returns, order holds, and policy clarifications while delivering exceptional guest service.

Qualifications

• Must communicate in a professional and articulate manner, both verbally and written.
• Ability to solve difficult problems and come up with effective solutions.
• Ability to plan and organize work efficiently.
• Must be detail oriented and accurate.
• Willingness to work occasional overtime.
• Able to work independently and on a team.
• Must set priorities and hit strict deadlines.
• Proficient with Microsoft Excel, Word, Outlook.

Responsibilities

• Answer Guests' email inquiries promptly and professionally per standards.
• Use Menards programs to research answers and resolve issues quickly.
• Process returns and cancellation requests as prompted by guest inquiry.
• Clarify Menards return policies and process returns accurately.
• Review orders on hold using provided software to mitigate fraud risk.
• Provide exceptional guest service: fast, friendly, and helpful in writing and calls.
• Perform other duties as assigned by E-Commerce Coordinator/General Manager/Gesternate Manager.

Skills

Communication

Problem solving

Time management

Detail oriented

Overtime willingness

Teamwork

Deadline management

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Menards Inc. is seeking an E-commerce Guest Service Representative in Eau Claire, WI. You will handle guest inquiries via email, phone, or other channels, assisting with product questions and requirements.

The role requires weekday hours with one weekend day per month and a $3 premium for weekend hours. You will support returns, order holds, and policy clarifications while delivering exceptional guest service.