Guest Service Representative / F&B Attendant

Parable Hospitality; Pismo Beach (CA); Vor Ort; USD 36.000 - 52.000; Vollzeit

Benefits dieser Stelle

401(k)

Team events

Zusammenfassung

Cottage Inn by the Sea in Pismo Beach, CA is seeking a Guest Service Representative / AM Food & Beverage Attendant to ensure a warm welcome and smooth breakfast service. You will assist with front desk tasks and provide friendly morning dining room service in a relaxed oceanfront setting.

The role combines guest check-in support with morning coffee, beverages, and light meals, delivering attentive service in a teamwork-driven atmosphere.

Qualifikationen

• Experience in customer service, hospitality, restaurant, or food & beverage preferred.
• Friendly, welcoming approach and genuine guest focus.
• Strong communication and team-oriented attitude.
• Ability to balance front desk duties with dining room service.
• Basic cash handling and payment processing accuracy.
• Willingness to assist across hotel operations as needed.

Aufgaben

• Welcome guests and assist with check-in and check-out.
• Answer questions, handle reservations, and share local info.
• Process payments and manage guest accounts.
• Take breakfast orders, enter into POS, and serve beverages.
• Prepare coffee and light bites per recipes.
• Deliver orders to tables and maintain dining areas.
• Support front desk, Bistro, and other departments as needed.

Kenntnisse

Customer service

Hospitality

Cash handling

POS systems

Team player

Tools

POS system

Jobbeschreibung

GUEST SERVICE REPRESENTATIVE / F&B ATTENDANT

Cottage Inn by the Sea

ABOUT THE PROPERTY

Located along the scenic bluffs of Pismo Beach, Cottage Inn by the Sea is a charming oceanfront hotel inspired by the English countryside, offering beautiful Pacific Ocean views and a relaxed coastal atmosphere. The 80-room property features cozy accommodations with fireplaces, an oceanfront heated pool and spa, outdoor fire pits, and Bluff Bistro for casual dining overlooking the water. Just a short walk from the Pismo Beach Pier and downtown, Cottage Inn provides an inviting home base for enjoying the beaches, Central Coast wineries, and other nearby attractions.

THE ROLE

As a Guest Service Representative / AM Food & Beverage Attendant, you’ll help create a great guest experience from check-in to breakfast in the Bistro. This hands-on role combines Front Desk support with morning food and beverage service, giving you the opportunity to welcome guests, assist with their stay, and serve coffee, beverages, and light meals in a friendly, inviting setting.You will:

• Welcome arriving guests, assist with check-in and check-out, and help ensure a smooth experience throughout their stay
• Answer guest questions, assist with reservations, and share helpful information about hotel amenities and local attractions
• Process guest payments, manage cash and credit transactions, and maintain accurate guest accounts
• Answer incoming calls, assist with outgoing calls, coordinate wake-up calls, and deliver guest messages and mail
• Take Bistro food and beverage orders, enter orders into the POS system, and process payments accurately
• Prepare coffee, other beverages, and light food items according to established recipes and procedures
• Deliver food and beverages to tables and check in with guests to ensure they're enjoying their experience
• Bus, wipe down, and reset tables to keep the dining area ready for incoming guests
• Maintain a clean, organized, and welcoming Bistro, including dining areas, equipment, and service stations
• Complete opening, closing, and side work duties, including sweeping, mopping, dusting, and restocking supplies
• Follow food safety, sanitation, cash-handling, and guest service standards
• Maintain clear communication with Front Desk, Bistro, and other hotel team members
• Step in to support other departments as needed to help the hotel run smoothly

WHAT SUCCESS LOOKS LIKE

Guests receive warm, attentive service whether they're checking in at the Front Desk or enjoying breakfast in the Bistro. Transactions and orders are handled accurately, the Bistro stays clean and inviting, and both areas operate smoothly thanks to a flexible, dependable team member who is ready to help wherever needed.

WHAT WE’R LOOKING FOR

• Previous customer service, hospitality, restaurant, or food and beverage experience preferred
• Friendly, welcoming approach and a genuine interest in helping guests
• Strong communication skills and a professional, team-oriented attitude
• Comfortable balancing Front Desk responsibilities with Bistro service
• Ability to handle cash, credit transactions, and POS systems accurately
• Strong attention to detail when managing guest accounts, orders, and payments
• Ability to prepare coffee, beverages, and light food items or learn established recipes and procedures
• Organized, dependable, and able to prioritize tasks in a fast-paced environment
• Comfortable answering phones, responding to guest questions, and managing multiple requestsKnowledge of food safety and sanitation practices, or willingness to learn
• Flexible availability for morning shifts, including weekends and holidays as needed
• Ability to stand and walk for extended periods and frequently bend, reach, push, pull, and carry items
• Ability to lift and carry up to 30 lbs. as needed

WHAT WE OFFER

• 401(k)
• Opportunities to connect, give back, and build community through team events & volunteering.