Guest Service Representative

Holiday Inn & Roberts Center; Wilmington (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a dynamic team at an established hotel where your customer service skills will shine! As a Guest Service Representative, you'll play a vital role in creating exceptional experiences for guests. This position requires a friendly and professional demeanor, strong communication skills, and the ability to multitask in a fast-paced environment. The hotel offers a comprehensive compensation package that includes medical, dental, and life insurance, along with various discounts and development opportunities. If you are passionate about hospitality and enjoy working in a supportive environment, this is the perfect opportunity for you!

Benefits

Medical insurance

Dental insurance

Life insurance

401k with match

Vacation

PTO

Dining discounts

Travel discounts

Discount programs for cell phone providers

Qualifications

• Excellent customer service skills and flexible availability are essential.
• Moderate computer skills and ability to multitask in a fast-paced environment.

Responsibilities

• Greet, register, and assign rooms to hotel guests.
• Ensure complete guest satisfaction and handle guest inquiries.

Skills

Strong oral communication skills

Professional, courteous attitude

Moderate computer skills

Ability to work in a high-paced environment

Strong customer service skills

Ability to multitask

Job description

The Holiday Inn Roberts Centre in Wilmington, Ohio has immediate openings for a Guest Service Representative. Ideal candidates have flexible availability, excellent customer service skills, and the desire to provide an exceptional experience for our guests.

Primary Responsibilities:

1. Greet, register, and assign rooms to guests of the hotel.
2. Responsible for issuing room keys and important information to guests.
3. Responsible for making hotel reservations and checking hotel availability.
4. Verifies credit card authorization or collects cash payment for all hotel guests.
5. Answer hotel main telephone line and transfer to proper departments or guest rooms.
6. Review guest accounts and charges upon guest check-out.
7. Be familiar with Holiday Inn Brand Standards and requirements such as Reward Programs.
8. Be familiar with daily events in the hotel, conference center, and restaurant.
9. Constant contact with housekeeping and maintenance departments regarding guest issues or concerns.
10. Ensure complete guest satisfaction.
11. Ensure daily checklists are completed.
12. Complete any direct assignments from the Manager.
13. Responsible for issuing and signing out Department Manager Keys.

Our attractive compensation package includes medical, dental, life insurance, 401k with match, vacation, PTO, dining and travel discounts, special offers from our business partners, and discount programs for selected cell phone providers. (Full-time status only)

Required Skills:

1. Strong oral communication skills.
2. Professional, courteous attitude.
3. Moderate computer skills.
4. Ability to work in a high-paced environment.
5. Strong customer service skills.
6. Ability to multitask.

The Holiday Inn and Roberts Centre is managed by Columbus Hospitality Management, a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment. We are focused on supporting the needs of our team through our commitment to family/work-life balance and by providing development opportunities.

We are proud to be a Drug-Free Workplace/EOE. All applicants will be required to submit to a background check prior to employment.