Guest Service Representative

Outrigger Kona Resort Manager LLC; United States; On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health Insurance

Paid Holidays & Leave

401K Retirement

Recognition Programs

Employee Assistance Program

Hotel Employee Rates

Training & Growth

Job summary

Outrigger Kona Resort Manager LLC is seeking a guest services professional to embody the Aloha spirit, assist guests, and manage front desk duties including check-in/check-out and information provision.

The role emphasizes friendly, service-oriented teamwork with flexible scheduling. Base pay starts at $28.35 per hour with competitive benefits and growth opportunities within Outrigger.

Responsibilities

• Exemplifies the image of “Aloha” while assisting guests in accordance with Outrigger policies and procedures.
• Handles registration, phone calls, mail distribution, reports, monetary transactions, check-in/check-out and provides general information.
• Must be able to work flexible days and shifts and have a strong service oriented attitude and able to work well with others.

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing! Job Description: Work in a company where people truly believe in what they’re doing. At OUTRIGGER Resorts & Hotels, we look for people who embrace the cultures and communities where they live. Most importantly, we are a company that practices aloha. Every one of our 'ohana needs to feel aloha and genuinely extend aloha to all, be they guests or colleagues, strangers or friends.

Job Duties

• Exemplifies the image of “Aloha” while assisting guests in accordance with Outrigger policies and procedures.
• Handles registration, phone calls, mail distribution, reports, monetary transactions, check-in/check-out and provides general information.
• Must be able to work flexible days and shifts and have a strong service oriented attitude and able to work well with others.

Base pay starts at $28.35/HR

Benefits

• Health Insurance (Dental, Medical, Prescription, Vision)
• Paid Holidays, Sick, Vacation and Medical Leave
• Retirement Plan (401K)
• Recognition and Award Programs
• Employee Assistance Program
• Discounted Hotel Rates
• And many opportunities for growth through our training and development programs!
• please note that benefits may vary depending on position or property

The OUTRIGGER Way

Developed in 1993 with Hawaiian scholar and historian Dr. George Kanahele, the Ke 'Ano Wa'a process was designed to advance the company's corporate culture and fundamental business strategies. The values-based process intricately connected three core elements of the hospitality industry: HOST + GUEST + PLACE

ABOUT OUTRIGGER RESORTS & HOTELS

For more than 75 years, OUTRIGGER has charted a journey of discovery – expanding from Hawai‘i to premier resort destinations including Fiji, Mauritius, Thailand and the Maldives. The privately held hospitality company invites guests to ‘Come Be Here’ with authentic Signature Experiences and the OUTRIGGER DISCOVERY loyalty program – a member of the award-winning Global Hotel Alliance (GHA). OUTRIGGER’s multi-branded portfolio includes OUTRIGGER Resorts, Hawaii Vacation Condos by OUTRIGGER®, The Kapalua Villas Maui and OUTRIGGER Honua Kai Resort & Spa while also managing select properties from top international hotel brands including Embassy Suites by Hilton®.

Find out more at OUTRIGGER.com or visit @OUTRIGGERResorts on Facebook, Instagram and Twitter.

Work in a company where people truly believe in what they’re doing.