Guest Service Representative

Cake Delights Inc; Southern Pines (NC); Vor Ort; USD 32.000 - 42.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Employee discounts

Flexible schedule

Opportunity for advancement

Zusammenfassung

A bakery company in Southern Pines, NC seeks team members who are outgoing and capable of handling multiple tasks while providing excellent customer service. Responsibilities include introducing guests to products, processing orders, maintaining cleanliness in the retail area, and upholding company standards. Candidates must possess strong integrity, teamwork skills, and a genuine care for customers' needs. Competitive salary and employee discounts offered.

Qualifikationen

• Strong sense of teamwork.
• Follows instructions accurately.
• Has integrity and ethics in actions.
• Takes initiative to help customers and team.
• Fits the brand culture and standards.
• Works well under pressure to meet targets.
• Outgoing and friendly customer service approach.
• Pays close attention to detail in tasks.
• Able to multitask in a busy setting.
• Demonstrates strong sales ability with customers.
• Shows a strong sense of urgency to resolve issues.
• Genuine care for guests' needs and experiences.

Aufgaben

• Abide by all NBC policies and procedures.
• Uphold the NBC image and brand.
• Assist other departments when necessary.
• Introduce walk-in guests to the bakery using a Guest Tour.
• Suggest creative solutions to guests' orders.
• Suggest add-ons to enhance product experience.
• Assist phone-in guests with orders.
• Perform quality control tests during cake presentations.
• Operate and balance the POS accurately.
• Collect email addresses from guests.
• Maintain a clean retail area throughout the day.
• Dust all retail surfaces at least twice a week.
• Carry out duties assigned by team leaders.
• Track inventory and commissionable sales.
• Carry out other duties assigned by the crafter.
• Track inventory and commissionable sales.

Kenntnisse

Teamwork

Following instructions

Integrity

Initiative

Cultural fit

Working under pressure

Outgoing personality

Attention to detail

Multi-tasking

Sales ability

Sense of urgency

Genuine care for others

Jobbeschreibung

Benefits:

• Competitive salary
• Employee discounts
• Flexible schedule
• Opportunity for advancement

Qualifications

• Possess a strong sense of teamwork
• Ability to follow instructions
• Has integrity
• Takes initiative
• Fits the brand culture
• Works well under pressure
• Outgoing and friendly personality
• Attention to detail
• Multi-tasking ability
• Strong sales ability
• Strong sense of urgency
• Genuine care for others’ needs

Responsibilities

Including, but not limited to…

• Abide by all NBC policies and procedures
• Uphold the NBC image and brand
• Assist other departments when necessary
• Introduce walk-in guests to the bakery and products using a Guest Tour
• Suggest creative solutions to guests with walk-in orders
• Suggest the purchase of add-ons and retail to make the product a complete experience
• Assist phone-in guests with their orders
• Give cake presentations while performing quality control tests
• Operate and balance the POS with accuracy and efficiency
• Collect email addresses from guests
• Keep samples available during operating hours
• Have current and complete knowledge of current prices, products and promotions
• Keep retail area clean, swept and neatly merchandised throughout the day
• Dust all retail surfaces at least twice per week, including counter tops and POS stations
• Carry out the duties the crafter assigns from time to time
• Track inventory and commissionable sales