Guest Service Representative

Hotel Leveque

Sedona (AZ)

On-site

USD 22,000 - 32,000

Full time

14 days+

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Benefits offered by this job

Insurance on Day 1

PTO from Day 1

Holiday pay

Travel discounts

Professional development

Job summary

Sky Rock Sedona, a Tribute Portfolio Hotel, welcomes guests with a warm, professional hospitality experience. You will handle arrival and check-in procedures, ensuring accuracy and fulfilling special requests while maintaining brand standards and exceptional communication with guests and colleagues.

As a Guest Service Representative, you will engage guests to understand expectations, promote loyalty programs, and coordinate with various hotel departments to deliver seamless service.

Qualifications

2+ years of customer service experience, preferably in Hospitality or related industry.
High School diploma or equivalency education certificate required.
Excellent verbal and written communication skills; able to speak, read, and write in the workplace language.

Responsibilities

Welcome arriving guests and manage the arrival/check-in experience, ensuring special requests are fulfilled.
Engage with guests to build rapport and uncover needs.
Communicate with guests via phone or electronic channels per brand standards to ensure satisfaction.
Promote loyalty programs and special rate packages when appropriate.
Coordinate with hotel departments to fulfill guest expectations and resolve issues.
Listen to guest concerns and act to improve their experience.

Skills

Customer service

Verbal communication

Written communication

Education

High School diploma

Job description

the smiling face of hospitality...front and center

Compensation: Starting at $19.50 per hour

What's in it for you…

Insurance enrollment available from DAY 1!
Paid time off available from DAY 1!
Holiday pay available from DAY 1!
Hotel and travel discounts at worldwide destinations!
Professional development and promotion opportunities!

About this job...

Guest Service Representatives are often the first in-person contact for hotel guests and support the realized and unrealized needs of guests throughout the hospitality experience. Serving as a brand liaison, Guest Service Representatives are engaging, attentive, service-oriented, and take a creative approach to problem solving. The primary responsibility of a Guest Service Representative is to deliver and exceed guest expectations, execute brand service standards, resolve challenges, and maintain excellent communication with guests, peers, and supervisors.

What you'll be doing...

Welcome arriving guests and complete the hotel’s arrival/check-in experience, ensuring special requests are fulfilled and accurate information is received.
Engage in purposeful communication and build rapport with guests, creating an open dialogue to uncover guest expectations and unrealized needs.
Effectively engage with guests through phone or electronic communication consistent with hotel brand standards to ensure guest satisfaction.
Promote hotel brand loyalty programs, encourage guest participation, and offer special rate packages and upgrades when appropriate.
Effectively communicate with hotel departments to ensure timely and accurate delivery of guest expectations, fulfillment of needs, and challenge resolution.
Listen to guests and empathize with their challenges. When necessary, solicit guest feedback and act on guests concerns.
Always maintain professionalism consistent with hotel brand and company expectations.
Know and communicate hotel emergency procedures; inform and assist guests in emergencies.
Use hotel communication log and verbal or electronic means to notify fellow associates and/or supervisors of pertinent information.
If applicable, maintain balance and security of house bank and accurately log all transactions.

Requirements...

Experience & Education:

2+ years of customer service experience, preferably in Hospitality or related industry
High School diploma or equivalency education certificate required

Communication:

Excellent verbal and written communication skills
Must be able to speak, read, and write in primary language used in the workplace

Physical:

8+ hours per day at standing desk/computer; stand and walk frequently throughout the workday
Lift, lower, and maneuver up to 30 pounds occasionally

About First Hospitality…

Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality’s strategic vision is to create value for all through excellence and an openness to doing things differently.

First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee’s differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer.

Hotel with 109 Rooms

Amongst Sedona's glistening Red Rocks, newly renovated Sky Rock Sedona utilizes Sedona's enchanting spirit to bring you to a new level. You will be immediately immersed in sweeping 360-degree views. Located near all of Sedona’s best hiking trails at Red Rock State Park, Devil’s Bridge and Schnebly Hill Vista Overlook making our hotel perfect for your visit to Sedona. Take a dip in our outdoor heated pool or hot tub, or enjoy one of our daily yoga or meditation classes. Experience newly renovated rooms with breathtaking views of the iconic Sedona Red Rocks. Stop by Bar WooWoo for highbrow bar bites and drinks with stunning sunset views. Cozy up to one of our fire pits overlooking the beautiful Red Rocks. Experience a Pink Jeep tour, the Red Rock Balloon Adventure, Sedona Fly Fishing Adventure or ask one of our resident Vortex Hunters for tips on tracking down Sedona's energy vortexes. Experience it all from Sky Rock Sedona.

Sky Rock Sedona, a Tribute Portfolio Hotel

Hotel with 109 Rooms