Concierge

L'Auberge de Sedona; Sedona (AZ); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, Vision

Disability Insurance

Life Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

L'Auberge de Sedona is seeking a Concierge to warmly welcome guests and provide local insights for a memorable stay. You will assist guests from arrival to departure, share recommendations, and coordinate with Sales, Front Office, and Bellman teams to ensure flawless service.

Ideal candidates have a high school diploma, hospitality experience, strong communication, and the ability to stay calm under pressure while handling simple financial tasks.

Qualifications

• High school diploma or equivalent required.
• Hotel or related experience preferred.
• Strong communication, problem-solving, and decision-making skills.
• Ability to handle high-pressure situations with composure and objectivity.
• Comfortable with financial data and basic math.

Responsibilities

• Greet guests warmly, make them feel at home, and share recommendations about the coffee shop and local area for a memorable visit.
• Keep a polished look by following uniform and grooming guidelines, and meet brand and safety standards.
• Support daily operations, help hire and train team members, and inspire excellent service and teamwork.
• Quickly handle guest questions and requests, arrange special needs, and stay informed on shop functions and events.
• Oversee shop operations, manage transactions, maintain inventory and cleanliness, and assist the team as needed.

Skills

Communication

Problem-solving

Decision-making

Handling high-pressure situations

Financial literacy

Education

High school diploma or equivalent

Relevant college coursework

Hotel or related experience

Job description

Join our team as a Concierge!

The Concierge is your go-to host for a standout stay! From the moment you arrive until you say goodbye, expect warm welcomes, lively conversations, and instant solutions to any hiccups. Need tips on the city’s best spots or the inside scoop on local events? Just ask! With a smile and a can‑do spirit, our Concierge ensures every guest feels right at home and lends a hand to Sales, Front Office, and Bellman/Van whenever needed.

KEY SKILLS/RESPONSIBILITIES

• The Welcome Wagon: Greet guests warmly, make them feel at home, and share recommendations about the coffee shop and local area for a memorable visit.
• Style & Standards Superstar: Keep a polished look by following uniform and grooming guidelines, and always meet brand and safety standards.
• Brew Crew Captain: Support daily operations, help hire and train team members, and inspire excellent service and teamwork.
• Solution & Support Specialist: Quickly handle guest questions and requests, arrange special needs, and stay informed on shop functions and events.
• Coffee Shop Maestro: Oversee shop operations, manage transactions, maintain inventory and cleanliness, and assist the team as needed.

EDUCATION & EXPERIENCE

• High school diploma or equivalent required; relevant college coursework is a plus.
• Hotel or related experience preferred.
• Strong communication, problem‑solving, and decision‑making skills.
• Ability to handle high‑pressure situations with composure and objectivity.
• Comfortable with financial data and basic math.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay!
• Medical, Dental, and Vision Coverage
• Short‑Term and Long‑Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information Our Resort L'Auberge de Sedona is the luxury, four‑star resort that our guests seek out. Situated on the banks of Oak Creek in the heart of Sedona's famed Red Rock country, L'Auberge de Sedona is a place where guests celebrate, connect, heal, and relax. Taking inspiration from the resort’s location on Oak Creek, L'Auberge de Sedona has 62 luxury cottages and 21 lodge‑style guest rooms allowing for a "resort within a resort" experience or tranquil seclusion. Guests of our Sedona, AZ luxury resort don't have to go far to experience what's recognized as "One of the Top Ten Restaurants in the Southwest" by Condé Nast Traveler at the resort's on‑property restaurants, Cress on Oak Creek and Etch Kitchen & Bar, or experience true rejuvenation at the L'Apothecary Spa.

About Evolution Hospitality As the dedicated lifestyle vertical at Aimbridge, Evolution Hospitality creates distinct lifestyle experiences and drives performance throughout our curated collection of independent, luxury, boutique, lifestyle, and soft brand hotels, as well as restaurants, bars, and lounges throughout North America. At Evolution Hospitality, our focus on equal parts culture and results is what determines who makes the cut to be a part of this talented group, both at the corporate office and in the field. Honesty and humility are just as important as intellect and ability, and each member of the team embraces the challenge of becoming a better human being, both personally and professionally, as part of the package. And it's this magical combination of brilliant, caring individuals that makes Evolution Hospitality the world‑class operation it is today.

Application deadline for Colorado positions:

Source: Hospitality Online