Guest Service Representative

Dimension Hospitality Group; Santa Ana (CA); On-site; USD 22,000 - 28,000; Full time

Job summary

Dimension Hospitality Group in Santa Ana, CA seeks a friendly Guest Service Representative to welcome guests, assist with check-ins and reservations, and ensure a smooth front desk operation. You will be the first and last impression, providing warm, professional service and resolving guest needs promptly.

You will work with housekeeping and other departments, handle front desk software and payments, and maintain a tidy reception area.

Qualifications

• Strong customer service and communication skills.
• Friendly, positive and professional presence.
• Comfortable using computers and hotel systems.
• Dependable, organized and able to multitask.
• Prior hotel or customer service experience is helpful but not required.
• Flexible to work any shifts including holidays and weekends.

Responsibilities

• Greet guests and provide friendly, helpful service.
• Assist with check-ins, check-outs, room assignments and reservations.
• Answer guest questions and resolve issues promptly.
• Operate the front desk system and process payments.
• Communicate with housekeeping and other departments.
• Maintain the front desk area in a clean and organized manner.
• Handle guest requests and escalations.
• Provide local information and general hotel assistance.

Skills

Customer service

Communication

Professional presence

Multitasking

Hotel software systems

Job description

You are friendly, professional, and enjoy helping people. You understand that great service creates memorable stays, and you take pride in being the first and last impression guests receive. If you enjoy problem solving and creating positive guest experiences, keep reading.

The RoleAs a Guest Service Representative, you assist guests with check ins, check outs, reservations, and daily service needs. You help ensure smooth front desk operations and support an exceptional guest experience.

What You Will Be Doing

• Greet guests and provide friendly, helpful service
• Assist with check ins, check outs, room assignments, and reservations
• Answer guest questions and resolve issues promptly
• Operate the front desk system and process payments
• Communicate with housekeeping and other departments
• Maintain the front desk area in a clean and organized manner
• Handle guest requests and escal
• Provide local information and general hotel assistance

Why You Will Love It Here

• Supportive team environment
• Opportunities to grow in front desk and hotel operations
• A role where you meet new people and make a daily impact

EOE

Qualifications

What Makes You You

• Strong customer service and communication skills
• Friendly, positive, and professional presence
• Comfortable using computers and hotel systems
• Dependable, organized, and able to multitask
• Prior hotel or customer service experience is helpful but not required
• Flexible to work any shifts including holidays and weekends

Source: Dimension Hospitality