Guest Service Representative

Dimension Hospitality Group; New Orleans (LA); In loco; USD 21.000 - 25.000; Tempo pieno

Vantaggi offerti da questo lavoro

Supportive team environment

Growth opportunities in front desk and

Descrizione del lavoro

Dimension Hospitality in New Orleans is seeking a friendly Guest Service Representative to assist guests with check-ins, check-outs, reservations, and daily service needs, ensuring smooth front desk operations and a memorable guest experience.

You will greet guests, handle payments, coordinate with housekeeping, and provide local information while staying flexible across shifts, including weekends and holidays. This role offers opportunities for growth in front desk and hotel operations.

Competenze

• Strong customer service and communication skills.
• Friendly, positive, and professional presence.
• Comfortable using computers and hotel systems.
• Flexible to work shifts including holidays and weekends.
• Prior hotel or customer service experience is helpful but not required.

Mansioni

• Greet guests and provide friendly, helpful service.
• Assist with check-ins, check-outs, room assignments, and reservations.
• Answer guest questions and resolve issues promptly.
• Operate the front desk system and process payments.
• Communicate with housekeeping and other departments.
• Maintain the front desk area in a clean and organized manner.
• Handle guest requests and elevate concerns when needed.
• Provide local information and general hotel assistance.

Conoscenze

Customer service

Communication

Computer literacy

Multitasking

Strumenti

Front desk software

Descrizione del lavoro

You are friendly, professional, and enjoy helping people. You understand that great service creates memorable stays, and you take pride in being the first and last impression guests receive. If you enjoy problem solving and creating positive guest experiences, keep reading.

The Role

As a Guest Service Representative, you assist guests with check ins, check outs, reservations, and daily service needs. You help ensure smooth front desk operations and support an exceptional guest experience.

What You Will Be Doing

• Greet guests and provide friendly, helpful service
• Assist with check ins, check outs, room assignments, and reservations
• Answer guest questions and resolve issues promptly
• Operate the front desk system and process payments
• Communicate with housekeeping and other departments
• Maintain the front desk area in a clean and organized manner
• Handle guest requests and elevate concerns when needed
• Provide local information and general hotel assistance

Why You Will Love It Here

• Supportive team environment
• Opportunities to grow in front desk and hotel operations
• A role where you meet new people and make a daily impact

Ready to Join the Team

If you are ready to assist guests and help create memorable stays, we would love to meet you.

EOE

What Makes You You

• Strong customer service and communication skills
• Friendly, positive, and professional presence
• Comfortable using computers and hotel systems
• Dependable, organized, and able to multitask
• Prior hotel or customer service experience is helpful but not required
• Flexible to work any shifts including holidays and weekends

Source: Dimension Hospitality