Guest Service Representative

Home2 Suites By Hilton - Ramsey, MN; Ramsey (MN); On-site; USD 10,000 - 60,000; Full time

Job summary

A franchised hotel in Ramsey is seeking a Guest Service Representative. This role involves performing various hotel reception functions such as registration and guest accounting, while contributing to the safety and security of the hotel. Ideal candidates should possess a professional demeanor and be fluent in English.

Benefits

Competitive benefits package

Training and development programs

Paid Time Off (PTO) accrual

Paid holidays

Employee social events

Exceptional medical, dental, and vision insurance

Qualifications

• Must have a professional, warm, and approachable disposition.
• Fluently read, write, and speak English.
• Demonstrated ability to remain level-headed in hectic and tense situations.

Responsibilities

• Attending to guest registration, room assignments, and special requests.
• Take, modify, and update room reservations.
• Accurately record and process guest charges, credits, and payments.
• Assist and respond to all guest inquiries in person, phone, or email.

Skills

Professional disposition

Level-headedness

Fluent in English

Job description

Guest Service Representative

Home2 Suites By Hilton - Ramsey, MN

Working somewhere you’d rather not be? Are you looking for your next opportunity?

We offer a fun place to work, an extraordinary team with decades of service and stability, and the ability to grow your career…with a starting hourly rate of $17.00

Home2 Suites By Hilton - Ramsey, MNis a franchised hotel, managed by First Call Hospitality. As an established hotel management company, First Call Hospitality has developed, owned or managed over 50 properties that offers its employees great training, development opportunities, and a long-term home-base for those who like to work hard with and for a quality organization.

We are known for the great care we take with our hotels as well as for the owners, the guests and associates alike.

• We know we work in an increasingly competitive industry and guests and associates have more options than ever before. We also know that our success is directly tied to the performance and behaviors of our associates. You are more than an employee! Our unique culture gives you the opportunity to impact our continuously evolving company but most importantly we give you room to be yourself!

• We believe in “Bringing Our Best” every day and “Know that we work better when we work together” – which are two of our core values.

• Finally, we work hard – and CELEBRATE our success together!!

The Position: We’re looking for a Guest Service Representative to perform the various functions of hotel reception including; registration, guest accounting, telephone and concierge services to deliver an exceptional experience for our guests. Additionally, Guest Service Representatives contribute to the overall safety and security of the hotel by reporting damage, following safety rules, and assisting in emergency situations.

The Perks: In return for your hard work we offer a competitive benefits package which can be tailored to your needs.

• We Invest in Your Future Success! Training and development programs available.

• Enjoy the Holidays! We offer6 holidays (paid at time and half for hours worked).

• Employee Social Events! Who can’t use a great party!?

• Exceptional benefits including elective Medical, Dental, Vision and Supplemental Insurance.

• Paid Time Off (PTO) accrual starting on your first day of work.

The Responsibilities:

• Attending to guest registration, room assignments, and special requests

• Take, modify, and update room reservations

• Accurately record and process guest charges, credits, and payments

• Protect and securely handle all guest information

• Assist and respond to all guest inquiries in person, phone, or email as appropriate

• Find the win-win in resolving guest concerns or complaints

• Deliver the Brand and Company promises

The Requirements:

• Must have a professional, warm, and approachable disposition

• Fluently read, write, and speak English

• Demonstrated ability to remain level-headed in hectic and tense situations

Equal Employment Opportunity

We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in employment in every location in which we have facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training.

We expressly prohibit any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of our employees to perform their job duties may result in discipline up to and including termination.

Apply…come on…see if this position is a good fit?