Guest Service Representative

First Call Hospitality, Inc.; Phoenix (AZ); On-site; USD 20,664 - 28,929; Full time

Benefits offered by this job

Training and development programs

Six paid holidays (time and a half)

Employee social events

Benefits: medical, dental, vision, and

Supplemental insurance

Paid Time Off accrual starting day 1

Job summary

Home2 Suites By Hilton – Phoenix, AZ is operated by First Call Hospitality, Inc. We offer a starting hourly rate of $18.00 and a supportive team culture focused on guest satisfaction and professional growth.

The Guest Service Representative will handle front desk tasks, guest inquiries, reservations, and charges, contributing to a safe, welcoming experience for every guest. Training and benefits are highlighted in our program.

Qualifications

• Professional, warm, and approachable demeanor.
• Fluency in reading, writing, and speaking English.
• Ability to stay level-headed in hectic or tense situations.

Responsibilities

• Attend to guest registration, room assignments, and special requests.
• Take, modify, and update room reservations.
• Accurately record and process guest charges, credits, and payments.
• Protect and securely handle all guest information.
• Assist and respond to all guest inquiries in person, phone, or email.
• Find win‑win solutions in resolving guest concerns or complaints.
• Deliver the Brand and Company promises.

Skills

Professional disposition

English fluency

Calm under pressure

Job description

Guest Service Representative

Home2 Suites By Hilton – Phoenix, AZ

We offer a fun place to work, an extraordinary team with decades of service and stability, and the opportunity to grow your career with a starting hourly rate of $18.00.

Home2 Suites By Hilton – Phoenix, AZ is a franchised hotel managed by First Call Hospitality, a company that has developed, owned, or managed over 50 properties. We provide excellent training, development opportunities, and a long‑term home base for employees who commit to quality service.

• We work in a competitive industry where guest and associate satisfaction are paramount. Our culture empowers associates to impact the company and be themselves.
• We believe in “Bringing Our Best” every day and in teamwork, which are core values.
• We celebrate our successes together.

The Position

As a Guest Service Representative, you will perform the key functions of hotel reception, including registration, guest accounting, telephone and concierge services, to deliver an exceptional guest experience. You will also contribute to hotel safety and security by reporting damage, following safety rules, and assisting in emergencies.

The Perks

• Training and development programs to invest in your future success.
• Six paid holidays (time and a half for hours worked).
• Employee social events.
• Exceptional benefits, including elective medical, dental, vision, and supplemental insurance.
• Paid Time Off (PTO) accrual starting on your first day.

The Responsibilities

• Attend to guest registration, room assignments, and special requests.
• Take, modify, and update room reservations.
• Accurately record and process guest charges, credits, and payments.
• Protect and securely handle all guest information.
• Assist and respond to all guest inquiries in person, phone, or email.
• Find win‑win solutions in resolving guest concerns or complaints.
• Deliver the Brand and Company promises.

The Requirements

• Professional, warm, and approachable disposition.
• Fluency in reading, writing, and speaking English.
• Ability to remain level‑headed in hectic and tense situations.

Equal Employment Opportunity

We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, we comply with applicable state and local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.

We prohibit workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with employees’ ability to perform their job duties may result in discipline up to and including termination.