Guest Service Representative

Fairfield Inn & Suites By Marriott - Wilmington New Castle; New Castle (DE); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hospitality company is seeking a Guest Service Representative to ensure guests receive exceptional service during their stay. This role involves checking guests in and out, addressing inquiries, and working collaboratively to enhance guest experiences. The ideal candidate is customer-oriented, possesses strong communication skills, and thrives in a fast-paced environment. Join us to be part of a diverse team committed to excellence in service.

Benefits

Insurance (health, dental, vision)

Paid time off (vacation, sick leave, holidays)

401K retirement plan

DailyPay: Access your earned wages when needed

Special team member hotel rates for travel enthusiasts

Qualifications

• Previous experience in a customer-facing role is a plus.
• Ability to work in a fast-paced environment.

Responsibilities

• Check guests in and out of the property.
• Handle guest inquiries and provide information about the local area.
• Assist with resolving guest complaints and issues.
• Process payments and maintain accurate records.
• Collaborate with team members to ensure guest satisfaction.

Skills

Customer service skills

Communication skills

Interpersonal abilities

Attention to detail

Problem-solving skills

Job description

The Guest Service Representative (GSR) embodies the property’s commitment to exceptional service, ensuring guests receive efficient, courteous, and professional assistance in all front office operations. The Guest Service Representative plays a key role in ensuring guests have a memorable and enjoyable stay at our properties. They are responsible for providing exceptional customer service and addressing any guest inquiries or issues.

We seek highly motivated team members. Our ideal candidates should exude a passion for the hospitality industry that will attract and inspire our team members to cultivate an exceptional guest experience.

Benefits:

• Insurance (health, dental, vision, etc.)
• Paid time off (vacation, sick leave, holidays)
• 401K retirement plan
• DailyPay: Access your earned wages when needed.
• Special team member hotel rates for travel enthusiasts.

Responsibilities:

• Check guests in and out of the property
• Handle guest inquiries and provide information about the local area
• Assist with resolving guest complaints and issues
• Process payments and maintain accurate records
• Collaborate with other team members to ensure guest satisfaction

Requirements:

• Excellent customer service skills
• Strong communication and interpersonal abilities
• Attention to detail and problem-solving skills
• Ability to work in a fast-paced environment
• Previous experience in a customer-facing role is a plus

Note: Duties may adapt to meet evolving business needs. All offers are contingent on background checks and drug screening. Adhering to Newport Handbook policies is required.

Newport Hospitality is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.