Guest Service Representative

Tempo by Hilton Louisville NuLu; Louisville (KY); On-site; USD 28,000 - 34,000; Full time

Job summary

Tempo by Hilton Louisville NuLu is seeking a Guest Service Representative to join our on-site team in Louisville, KY. You will welcome guests, perform check-in/check-out, manage reservations and room assignments with accuracy, and respond to inquiries with a friendly Hilton-standard service.

Daily duties include handling phone calls, coordinating with housekeeping, processing payments, and offering local recommendations to enhance the guest experience while upholding brand standards and

Qualifications

• Guest service experience and a friendly demeanor foster welcoming experiences for diverse guests.
• Front desk tasks include check-ins/check-outs, reservations, payments, and accurate records.
• Clear verbal and written communication with guests and team members.
• Problem-solving and conflict resolution to address guest concerns promptly.
• Basic technical proficiency with hotel systems and office software.
• Ability to stand for extended periods and work flexible shifts, including evenings, weekends, and holidays.
• Experience in hospitality and front desk roles is preferred; HS diploma or equivalent required.
• Reliable, professional, and detail-oriented with adherence to Hilton standards.

Responsibilities

• Welcome guests and assist with check-in/check-out procedures and reservations.
• Coordinate with housekeeping and other hotel teams to ensure rooms and public areas are ready.
• Process payments and maintain accurate records at the front desk.
• Respond to guest inquiries and provide local information and recommendations.
• Uphold Hilton brand standards and maintain a professional front desk presence.

Skills

Guest service

Front desk skills

Communication

Problem solving

Technical proficiency

Flexible schedule

Hospitality experience

Education

High school diploma or equivalent

Hospitality training (nice to have)

Tools

Property Management System (PMS)

POS systems

Office software

Job description

https://careers.firsthospitality.com/jobs/4361555-guest-service-representative

Company Description

Tempo by Hilton Louisville NuLu is a modern hotel located in the heart of Louisville’s lively NuLu neighborhood, offering guests an immersive local experience. The property features thoughtfully designed guest rooms, flexible meeting and event spaces, and distinctive dining venues including Moonsong Café & Lobby Bar and High Stakes Rooftop Grill. With elevated cuisine, craft cocktails, and rooftop views, Tempo creates a vibrant atmosphere that reflects the energy and culture of Bourbon City. The hotel serves business travelers, groups, and leisure guests seeking memorable stays, bold gatherings, and authentic local experiences.

Role Description

The Guest Service Representative is a full-time, on-site role based at Tempo by Hilton Louisville NuLu in Louisville, KY. This role is responsible for welcoming guests, performing check-in and check-out procedures, and managing reservations and room assignments with accuracy and care. Daily tasks include responding to guest inquiries, handling phone calls and messages, assisting with special requests, and coordinating with housekeeping and other hotel teams to ensure rooms and public areas are prepared. The Guest Service Representative processes payments, resolves guest concerns, and provides local information and recommendations that enhance the overall guest experience. The role requires maintaining a professional, friendly presence at the front desk and consistently upholding Hilton brand standards.

Qualifications

• Guest service and hospitality skills, including a friendly demeanor, customer focus, and the ability to create welcoming experiences for a diverse range of guests.
• Front desk and administrative skills, such as handling check-ins/check-outs, managing reservations, processing payments, and maintaining accurate records.
• Communication and interpersonal skills, including clear verbal and written communication, active listening, and professional interaction with guests and colleagues.
• Problem-solving and conflict resolution abilities to address guest concerns promptly, find practical solutions, and elevate issues when appropriate.
• Basic technical and systems proficiency, including comfort with hotel property management systems, point-of-sale tools, and common office software.
• Ability to stand for extended periods, work flexible schedules (including evenings, weekends, and holidays), and adapt to a fast-paced, service-oriented environment.
• Prior experience in hospitality, front desk, or customer-facing roles is preferred; high school diploma or equivalent required, additional hospitality training is a plus.
• Reliable, professional, and detail-oriented, with a commitment to maintaining cleanliness, safety standards, and Hilton brand guidelines.