Guest Service Representative

Kana Hotel Group; Louisville (KY); On-site; USD 25,000 - 35,000; Full time

Job summary

Kana Hotel Group is seeking enthusiastic front desk staff to enhance guest experiences at our Louisville location. Responsibilities include greeting guests, handling check-in/check-out, managing room statuses, and providing excellent customer service. Candidates with hospitality experience and strong attention to detail are encouraged to apply for this rewarding opportunity with career growth potential.

Benefits

Medical

Vision

Dental

401K

Immediate Pay - earned wage access!

Vacation time

Sick time

Holiday pay

Bonus opportunities

Brand-specific employee discounts

Long-term/short-term disability

Life insurance

Qualifications

• Minimum one year of hospitality experience required.
• Experience with cash and credit procedures.
• Knowledge of hotel layout and local area.

Responsibilities

• Greet guests and perform check-in/out procedures.
• Respond promptly to guest inquiries and complaints.
• Balance departments from daily activity reports.

Skills

Attention to detail

Customer service

Education

High School diploma or GED

Job description

Kana Hotel Group's mission is to be one of the most admired and service quality-driven hotel companies in the industry. We aim to create an atmosphere of friendly employee behavior and deliver the highest quality service and value to our guests.

We seek passionate individuals who want to grow with us, from team members to leadership roles. Most of our leadership team has been promoted from within. As part of our team, you'll contribute your talents to improve our environment and services, with opportunities for career growth.

Kana Hotel Group offers the following benefits:

• Medical
• Vision
• Dental
• 401K
• Immediate Pay - earned wage access!
• Vacation time
• Sick time
• Holiday pay
• Bonus opportunities
• Brand-specific employee discounts
• Long-term/short-term disability
• Life insurance

Primary Responsibilities:

1. Greet guests and perform check-in/out procedures
2. Follow all cash and credit card procedures required by hotel and brand standards
3. Check house count to determine available rooms
4. Review credit limit exception report & get additional approval if necessary
5. Check expected departures for the day & manage checkouts or extensions
6. Update housekeeping room status
7. Balance departments from daily activity reports
8. Perform cashier shift change when cash is balanced
9. Explain hotel promotional items to guests and provide upon request
10. Highlight hotel amenities during interactions
11. Respond promptly to guest inquiries or complaints, offering alternatives if needed
12. Document guest accidents with reports
13. Work flexible shifts including evenings, weekends, and holidays

Education/Experience:

• High School diploma or GED preferred
• Minimum one year of hospitality experience
• Customer service experience required
• Experience with cash and credit procedures
• Attention to detail
• Knowledge of hotel layout, amenities, procedures, and local area

We are an equal opportunity employer, committed to diversity and inclusion in the workplace, prohibiting discrimination and harassment of any kind.