Guest Service Representative

Nothing Bundt Cakes; Houston (TX); On-site; USD 13,000 - 18,000; Full time

Benefits offered by this job

Employee discounts

Advancement opportunities

Training & development

Job summary

Nothing Bundt Cakes is looking for a Joy Creator to welcome guests, help them select cakes, and ensure smooth orders and pickups in a warm bakery setting.

You will assist the Crafting department, perform light cleaning, and handle clerical tasks while delivering friendly, memorable service to every guest.

Qualifications

• Guest-focused service experience preferred.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced retail environment.

Responsibilities

• Assist guests in person and by phone with orders.
• Upsell candles and retail items when appropriate.
• Maintain clean, organized retail area and stock display cases.
• Operate POS with accuracy and efficiency.

Skills

Customer service

Friendly demeanor

Sales & upselling

Multitasking

Tools

POS system

Cash handling

Job description

Benefits

• Employee discounts
• Opportunity for advancement
• Training & development

At Nothing Bundt Cakes, we refer to our guest services representatives as Joy Creators! A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You’ll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch. You’ll make everyone feel welcomed, and you’ll create an environment of generosity, happiness, and joy in your community.

Joy Creator serves our guests in person and over-the-phone with creative celebration solutions in a warm and welcoming environment. Joy Creator assist the Crafting department, perform light cleaning, and some clerical duties.

Compensation

The Joy Creator will earn at least $11 per hour to start. Candidates may be further compensated based on their experience, drive, ability to learn quickly, and desire to improve. Additional compensation is available, including performance bonuses and other perks.

Responsibilities may include but are not limited to

• Abides by all NbC policies and procedures
• Upholds NbC's image and brand
• Keeps case in retail area stocked with Bundtlets, 8”, and 10” cakes, and back-up sample trays
• Maintains par levels in cooler for case cakes, assorted Bundtini packs, and sample trays
• Folds cake boxes
• Introduces walk-in guests to our bakery and provides guest tour presentations
• Assists guests with walk-in orders while using creative celebration solutions
• Suggests balloon sales, appropriate retail items, and up-sells with candles and cards
• Assists phone guests by placing incoming orders
• Acts as last line of defense for ensuring brand standards are met
• Operates point of sale (POS) system with accuracy and efficiency
• Gathers guest email addresses
• Maintains a strong knowledge of NbC's products, prices, and promotions
• Keeps retail area clean, swept, and neatly merchandised
• Dusts all retail surfaces, including all counter tops, and POS stations
• Performs duties assigned by Crafting department such as fluffing bows and making design pieces
• Assists other departments as necessary

Candidates must be able to lift 50 pounds.

We are looking to bring our new colleague on board as soon as possible, but we will spend the necessary time to find the best fit both in abilities and culturally.

We can’t wait to meet you!

Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law.

California Applicant Privacy Policy