Guest Service Representative

Dimension Hospitality; Fort Worth (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

Dimension Hospitality is seeking a Guest Service Representative for its Fort Worth location. This full-time role involves greeting and assisting guests, handling check-ins and check-outs, and ensuring a positive experience. Ideal candidates possess a high school diploma and have some experience in hospitality or customer service. This position requires strong communication skills and the ability to multitask in a fast-paced environment.

Qualifications

• Minimum 3 months hospitality or customer service experience.
• Ability to communicate clearly and listen carefully.
• Use of personal judgment to provide information.

Responsibilities

• Greet, register, and assign rooms to guests.
• Answer inquiries about hotel services and local attractions.
• Handle payments and maintain records of guest accounts.

Skills

Communication

Customer Service

Judgment

Education

HS Diploma or equivalent

Job description

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Description

Job Details

Job Location: Ft. Worth, TX

Position Type: Full Time

Salary Range: $14.50 - $15.50 Hourly

Job Shift: Any

Description

Job Purpose: To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience.

Job Responsibilities

• Greet, register, and assign rooms to guests. Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.
• Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
• Keep records of room availability and guests’ accounts. May make, confirm and cancel reservations for guests.
• Compute bill, collects payment and makes change for guests. May post charges such as room, food, liquor or telephone by hand or machine.
• Date-stamp, sort and rack incoming mail and messages. Transmit and receive messages using equipment such as telephone, fax and switchboard.
• Understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance with hotel and company policies.
• Take the initiative to greet guests in a friendly and warm manner.
• If functioning in a Lead Capacity: (a) take responsibility for assigned employees in the absence of the Supervisor, (b)assign work, and ensure proper performance of assigned employees.
• May make restaurant, transportation or entertainment reservations for guests; may deposit guests’ valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests.
• Other duties as assigned.
  
  

Job Skills

• Speak clearly and listen carefully.
• Use personal judgment and specialized knowledge to give information to people.
• Communicate well with many different kinds of people.
• Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone.
• Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.
  
  

Physical Requirements

• Ability to speak and hear in English. Close and distance vision. Frequent sitting with some walking and standing. Frequently lifts/carries up to 25 lbs. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills.
• Additional physical & visual requirements
• Stand for long periods of time
• Lift/carry 6-25 lbs.
• Able to work overtime and irregular hours
  
  

Working Conditions

• Continually works in normal office conditions and in close proximity to others.
  
  

Qualifications

Education - HS Diploma or equivalent.

Experience - Minimum 3 months hospitality, general office, accounts receivable or customer service experience.

Licenses/Certifications - N/A

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitality

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