GUEST SERVICE REPRESENTATIVE

Paycom; Fort Lauderdale (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Paycom seeks a friendly Guest Service Representative for our Fort Lauderdale hotel to deliver outstanding guest experiences. You will assist guests with check-ins, check-outs, reservations, and daily service needs, ensuring smooth front desk operations and a welcoming atmosphere.

You will use the front desk software to process payments, coordinate with housekeeping and other departments, and provide local information.

Qualifications

• Excellent customer service and communication skills are required.
• Must be able to multitask and stay organized in a fast-paced environment.
• Comfortable using computers and hotel systems; prior front desk experience is a plus.

Responsibilities

• Greet guests and provide friendly, helpful service.
• Assist with check-ins, check-outs, room assignments, and reservations.
• Answer guest questions and resolve issues promptly.
• Operate the front desk system and process payments.
• Communicate with housekeeping and other departments to ensure smooth operations.
• Maintain the front desk area in a clean and organized manner.

Skills

Customer service

Communication

Friendly and professional presence

Comfortable with computers

Multitasking and organization

Tools

Front desk software

Payment processing

Job description

You are friendly, professional, and enjoy helping people. You understand that great service creates memorable stays, and you take pride in being the first and last impression guests receive. If you enjoy problem solving and creating positive guest experiences, keep reading.The RoleAs a Guest Service Representative, you assist guests with check ins, check outs, reservations, and daily service needs. You help ensure smooth front desk operations and support an exceptional guest experience.What You Will Be Doing• Greet guests and provide friendly, helpful service• Assist with check ins, check outs, room assignments, and reservations• Answer guest questions and resolve issues promptly• Operate the front desk system and process payments• Communicate with housekeeping and other departments• Maintain the front desk area in a clean and organized manner• Handle guest requests and escalate concerns when needed• Provide local information and general hotel assistanceWhy You Will Love It Here• Supportive team environment• Opportunities to grow in front desk and hotel operations• A role where you meet new people and make a daily impactReady to Join the TeamIf you are ready to assist guests and help create memorable stays, we would love to meet you.Apply now.EOEWhat Makes You You• Strong customer service and communication skills• Friendly, positive, and professional presence• Comfortable using computers and hotel systems• Dependable, organized, and able to multitask• Prior hotel or customer service experience is helpful but not required• Flexible to work any shifts including holidays and weekends