Customer Service Representative

SIG SAUER, Inc.; Exeter (NH); Remote; USD 40,000 - 60,000; Full time

Job summary

A leading manufacturer seeks a Customer Service Representative to support product consumers with repairs and sales. This role, involving extensive communication and order management, demands strong organizational and interpersonal skills. Join a dynamic team committed to excellence and customer satisfaction in a fast-paced environment.

Qualifications

• Experience in Customer Service, Sales, or Call Center roles.
• Self-motivated with high energy and attention to detail.
• Ability to prioritize multiple projects in a fast-paced environment.

Responsibilities

• Respond to inquiries about orders and warranty claims.
• Sell products and enhance customer satisfaction.
• Collaborate with internal teams to serve customers.

Skills

Communication

Customer-focused

Organizational

Interpersonal

Adaptability

Education

Bachelor’s degree or equivalent experience

Job description

Join to apply for the Customer Service Representative role at SIG SAUER, Inc.

Remote

SIG SAUER, Inc. is a leading provider and manufacturer of firearms, electro-optics, ammunition, airguns, suppressors, remote controlled weapons stations, and training. For over 250 years, SIG SAUER has evolved by blending American ingenuity, German engineering, and Swiss precision. Today, SIG SAUER is known for industry-leading quality and innovation, serving the U.S. Military, global defense, law enforcement, shooters, hunters, and responsible citizens. The company also offers elite firearms instruction and tactical training at the SIG SAUER Academy. Headquartered in Newington, New Hampshire, SIG SAUER employs over 3,400 people across multiple U.S. locations and global facilities. The company is certified as a Great Place to Work. More information is available at: www.sigsauer.com

Position Summary

The Customer Service Representative will support product consumers with repairs, sales, and product knowledge. They act as the key link between customers and SIG SAUER, managing sales support functions and ensuring customer satisfaction via phone, email, and other communication channels.

Job Duties and Responsibilities

• Respond to inquiries regarding orders, warranty claims, pricing, availability, and general support for all product lines.
• Maintain a professional and positive demeanor to enhance customer satisfaction.
• Sell products and accessories that meet customer needs.
• Support departmental tasks related to customer interests and business development.
• Collaborate with internal teams such as finance, legal, marketing, and IT to serve customers effectively.
• Use various programs to manage orders, returns, repairs, and technical inquiries.
• Communicate customer inquiry trends to management.
• Attend customer-facing tradeshows when appropriate.
• Perform miscellaneous duties as assigned.

Education/Experience & Skills

• Bachelor’s degree or equivalent experience.
• Experience in Customer Service, Sales, or Call Center roles.
• Excellent organizational, interpersonal, verbal, and written communication skills.
• Ability to adapt to changing priorities in a fast-paced environment.
• Proven ability to prioritize multiple projects and meet deadlines.
• Self-motivated and customer-focused.
• High energy, attention to detail, and passion—an “A” type personality.

Working Conditions

• Prolonged sitting at a desk, using a computer, keyboard, mouse, and phone/headset.
• Ability to lift up to 25 pounds.
• Wear required PPE as per 5S standards.
• Demonstrate safe firearm handling on active ranges.

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other legally protected characteristics.