Guest Service Representative

Midnight Rose Hotel and Casino, Inc; Cripple Creek (CO); On-site; USD 32,000 - 42,000; Full time

Job summary

Midnight Rose Hotel and Casino, Inc. in Cripple Creek, CO is seeking a Cage Cashier to manage currency exchanges, chip handling, and daily balancing at the cage window. The role requires attention to detail and adherence to strict gaming regulations.

You will assist guests with transactions, support slip and promo distribution, and participate in mandatory training including TIPS and Title 31. Prior cash handling and customer service experience are preferred; a Colorado gaming license will be

Qualifications

• High school diploma or equivalent.
• Prefer at least one year of customer service and cash handling experience.
• Proficient in basic computer.

Responsibilities

• Assists with guest transactions at the cage window
• Responsible to comply with all casino minimum internal control procedures as set forth by the Colorado Division of Gaming
• Must keep monthly compliance violations to the amount set by management.
• Mandatory attendance to all training to include, but not limited to: TIPS, Title 31, departmental meetings.
• Must be flexible to work one of three windows: employee window, back-up window, or customer window.
• Assists slot technicians and other employees by filling jackpot and fills or accepting/distributing various banks to other departments
• Completion of all accounting paperwork to ensure proper balancing of bank.
• Assists players with promotional items, to include: cash back for points, food comps, monthly mailer coupons, opening new player accounts, and monthly casino promotional events.

Skills

Customer service

Cash handling

Team player

Basic computer skills

Education

High school diploma or equivalent

Tools

Basic computer literacy

Job description

JOB SUMMARY:

Exchanges currency, checks, chips, coupons, and any other cash equivalents at the cage window and balances at the end of each shift.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

A review of this description has excluded the marginal functions of this job which are incidental to the performance of fundamental job duties. All duties or requirements are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job‑related instruction and to perform any other job‑related duties requested by their supervisor. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

• Assists with guest transactions at the cage window
• Responsible to comply with all casino minimum internal control procedures as set forth by the Colorado Division of Gaming
• Must keep monthly compliance violations to the amount set by management.
• Mandatory attendance to all training to include, but not limited to: TIPS, Title 31, departmental meetings.
• Must be flexible to work one of three windows: employee window, back‑up window, or customer window.
• Assists slot technicians and other employees by filling jackpot and fills or accepting/distributing various banks to other departments
• Completion of all accounting paperwork to ensure proper balancing of bank.
• Assists players with promotional items, to include: cash back for points, food comps, monthly mailer coupons, opening new player accounts, and monthly casino promotional events.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

• High school diploma or equivalent.
• Prefer at least one year of customer service and cash handling experience.
• Proficient in basic computer.

Language Skills:

• Must be able to communicate directly and professionally with all guests and fellow employees.
• Must have be a team player and enjoy working with and assisting people.

Mathematical Skills:

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

CERTIFICATES, LICENSES, AND REGISTRATIONS:

Must be able to obtain valid State of Colorado Gaming License.

Must be able to obtain TIPS Card following mandatory training

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to stand or walk for long periods of time.
• Must have the ability to multi-task.
• Requires mobility.
• Exceptional eye/hand coordination and manual dexterity a must. Requires normal vision and hearing range with absence of color blindness.
• Requires the ability to distinguish letters, numbers, and symbols.
• Must be physically able to lift coin bags and canned coin weighing up to 50lbs in weight.

TYPICAL WORKING CONDITIONS:

Work is performed in the casino; staff contact required; tolerate varying conditions of noise level, temperature, illumination, and air quality.

“The above Job Description is intended to describe those functions that are essential to the performance of this position. ‘Other’ duties and responsibilities include those that are considered incidental or secondary to the overall purpose of the position. The Job Description does not imply or state that the above are the only duties and responsibilities assigned to the position. Employees holding this position will be required to perform any other job related duties requested by Management.”

We use eVerify to confirm U.S. Employment eligibility.