Guest Service Representative

Hilton Garden Inn - Columbia/Harbison; Columbia (SC); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Insurance (health, dental, vision)

Paid time off

401K retirement plan

DailyPay access to earned wages

Special hotel rates for travel lovers

Job summary

Newport Hospitality is seeking a Guest Service Representative to deliver exceptional front desk service and guest experiences. You will assist guests, handle inquiries, and help resolve issues to ensure memorable stays.

Responsibilities include checking guests in/out, processing payments, and collaborating with team members to maintain high satisfaction levels. Requires availability for Sundays and flexible shifts in a fast-paced setting.

Qualifications

• Excellent customer service skills.
• Strong communication and interpersonal abilities.
• Attention to detail and problem-solving skills.
• Ability to work in a fast-paced environment.
• Previous experience in a customer-facing role is a plus.
• Flexibility to work 7am-3pm or 3pm-11pm shifts.
• Availability to work Sundays.

Responsibilities

• Check guests in and out of the property.
• Handle guest inquiries and provide information about the local area.
• Assist with resolving guest complaints and issues.
• Process payments and maintain accurate records.
• Collaborate with other team members to ensure guest satisfaction.

Skills

Customer service

Communication

Attention to detail

Problem solving

Fast-paced environment

Customer-facing experience

Weekend availability

Flexible shifts

Job description

The Guest Service Representative (GSR) embodies the property’s commitment to exceptional service, ensuring guests receive efficient, courteous, and professional assistance in all front office operations. The Guest Service Representative plays a key role in ensuring guests have a memorable and enjoyable stay at our properties. They are responsible for providing exceptional customer service and addressing any guest inquiries or issues.

We seek highly motivated team members. Our ideal candidates should exude a passion for the hospitality industry that will attract and inspire our team members to cultivate an exceptional guest experience.

Benefits:

• Insurance (health, dental, vision, etc.)
• Paid time off (vacation, sick leave, holidays)
• 401K retirement plan
• DailyPay: Access your earned wages when needed.
• Special team member hotel rates for travel enthusiasts.

Responsibilities:

• Check guests in and out of the property
• Handle guest inquiries and provide information about the local area
• Assist with resolving guest complaints and issues
• Process payments and maintain accurate records
• Collaborate with other team members to ensure guest satisfaction

Requirements:

• Excellent customer service skills
• Strong communication and interpersonal abilities
• Attention to detail and problem-solving skills
• Ability to work in a fast-paced environment
• Previous experience in a customer-facing role is a plus
• Flexibility to work 7am-3pm or 3pm-11pm shifts
• Availability to work weekends, specifically Sundays

Note: Duties may adapt to meet evolving business needs. All offers are contingent on background checks. Adhering to Newport Handbook policies is required.

Newport Hospitality is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.