Guest Service Representative- Weekends

Newport Hospitality Group; Northern (KY); Hybrid; USD 19,000 - 28,000; Part time

Benefits offered by this job

Insurance (health, dental, vision)

Paid time off

401K retirement plan

DailyPay

Team member hotel rates

Job summary

Newport Hospitality Group is seeking a friendly Guest Service Representative (GSR) to join our front desk team in Kentucky. The role involves welcoming guests, checking in/out, answering inquiries, and helping resolve issues to ensure a positive stay.

The ideal candidate has excellent customer service, strong communication, and the ability to work in a fast-paced environment. Part-time schedule (Fri–Sun) with 16–24 hours weekly; pay starts at $17 per hour.

Qualifications

• Excellent customer service is required.
• Strong communication and interpersonal abilities are essential.
• Attention to detail and problem-solving skills are important.
• Ability to work in a fast-paced environment and adapt to evolving needs.

Responsibilities

• Check guests in and out of the property.
• Handle guest inquiries and provide information about the local area.
• Assist with resolving guest complaints and issues.
• Process payments and maintain accurate records.
• Collaborate with team members to ensure guest satisfaction.

Skills

Excellent customer service

Strong communication

Interpersonal abilities

Attention to detail

Fast-paced environment

Customer-facing experience

Job description

The Guest Service Representative (GSR) embodies the property’s commitment to exceptional service, ensuring guests receive efficient, courteous, and professional assistance in all front office operations. The Guest Service Representative plays a key role in ensuring guests have a memorable and enjoyable stay at our properties. They are responsible for providing exceptional customer service and addressing any guest inquiries or issues.

We seek highly motivated team members. Our ideal candidates should exude a passion for the hospitality industry that will attract and inspire our team members to cultivate an exceptional guest experience.

**Please note that public transportation (SEPTA) does not service our property on weekends/specific hours. Other means of reliable transportation will be required for this position**

Position Details:

• Employment Type: Part-time 2-3 days per week (16-24 Hours/week)
• Scheduled Hours: Friday, Saturday & Sunday's Only. Flexibility of mornings (7am-3pm) and night shifts (3p-11pm) are required and potential Holidays if falls on those days.
• Pay Rate starting at: $17/ hr

Benefits:

• Insurance (health, dental, vision, etc.)
• Paid time off (vacation, sick leave, holidays)
• 401K retirement plan
• DailyPay: Access your earned wages when needed.
• Special team member hotel rates for travel enthusiasts.

Responsibilities:

• Check guests in and out of the property
• Handle guest inquiries and provide information about the local area
• Assist with resolving guest complaints and issues
• Process payments and maintain accurate records
• Collaborate with other team members to ensure guest satisfaction

Requirements:

• Excellent customer service skills
• Strong communication and interpersonal abilities
• Attention to detail and problem-solving skills
• Ability to work in a fast-paced environment
• Previous experience in a customer-facing role is a plus

Note: Duties may adapt to meet evolving business needs. All offers are contingent on background checks. Adhering to Newport Handbook policies is required.

Newport Hospitality is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.