Guest Service Representative

Turf Hotels, Inc.; City of Albany (NY); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Competitive Pay

Paid Time Off – Holiday, Vacation and

Medical and Dental Insurance

Voluntary Short-Term Disability

401K Retirement with company contrib

Employee Room Night Discounts

Employee Awards

Referral Program up to $225

Job summary

Turf Hotels, Inc. is seeking a friendly and professional Front Desk Associate to welcome guests and deliver exceptional service at the Albany front desk. You will engage with guests, handle inquiries, and support the overall guest experience around the clock.

The role requires a High School Diploma, strong communication skills, and the ability to work a flexible schedule including days, evenings, weekends, and holidays. Competitive pay and comprehensive benefits are provided.

Qualifications

• High School Diploma. Experience in working with the public in a service industry or related activities is preferred.
• Must be able to work a flexible schedule including days, evenings, weekends and holidays.

Responsibilities

• Assist guests efficiently, courteously and professionally at all times.
• Maintain a high level of service and hospitality.
• Promptly and effectively address guest concerns or issues to ensure satisfaction.
• Post guest charges, collect payments and follow cash handling procedures.
• Be knowledgeable of hotel brand programs and promotions.
• Communicate guest comments and concerns to appropriate departments and management.
• Respond quickly to phone calls, lobby visitors and team members needing front desk assistance.
• Promote positive working relationships with all hotel departments.
• Know hotel safety and emergency procedures.

Skills

Customer service

Communication

Cash handling

Education

High School Diploma

Job description

We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility - this role is perfect for you!

As a Full-time Employee, You Will Receive The Following

• Competitive Pay
• Paid Time Off - Holiday, Vacation and Personal Days
• Great Benefits including Medical and Dental Insurance
• Voluntary Short-Term Disability Insurance
• 401K Retirement Program with company contribution - FREE MONEY!
• IHG and Turf Hotel Employee Room Night Discounts
• Employee Awards
• Employee Referral Program - up to $225.00 per referral

Responsibilities

• Assisting guests efficiently, courteously and professionally at all times
• Maintain a high level of service and hospitality
• Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner
• Post guest charges, collect payments and follow all cash handling procedures as required by the Hotel
• Be knowledgeable of the hotel brand and various programs (rewards programs, special offers)
• Be a great communicator to various departments and management on guest comments and concerns
• Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance
• Maintains and promotes a positive and cooperative work relationship with all hotel departments
• Have full knowledge of hotel safety and emergency procedures

EDUCATION/EXPERIENCE: High School Diploma. Experience in working with the public in a service industry or in related activities is preferred.
ESSENTIAL FUNCTIONS: Requires ability to walk and stand during entire working period of 8 hours; requires ability to lift 10 - 15 pounds.
Must be able to work a flexible schedule that will include days, evenings, weekends and holidays.
Salary: $16.30 - $16.50 per hour