Guest Service Representative

Olympia Hospitality; Chicago (IL); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a vibrant community at an innovative hospitality firm dedicated to creating memorable experiences. In this role, you'll be the welcoming face for guests, ensuring their stay is enjoyable from check-in to check-out. With a focus on collaboration and continuous improvement, you'll thrive in a supportive environment that values your contributions. If you're passionate about customer service and eager to make a difference, this opportunity offers a pathway to a fulfilling career in the hospitality industry. Apply today and be part of a team that celebrates success together!

Qualifications

• Prior customer service experience preferred.
• High school diploma or equivalent work experience acceptable.

Responsibilities

• Greet guests and ensure a smooth check-in process.
• Provide information about amenities and local attractions.
• Address guest concerns and resolve issues promptly.

Skills

Customer Service

Effective Communication

Attention to Detail

Problem Solving

Education

High School Diploma or Equivalent

Job description

We’re more than just a team – we’re a community dedicated to making a difference every day.

At Olympia Hospitality and the Sophy Hotel, we create a fun, supportive environment where growth never stops, and success is celebrated together. Guided by our values of continuous improvement, accountability, concern for others, and trust, we foster a culture of collaboration and integrity. If you’re passionate, driven, and ready to thrive, we’d love to have you on our team. Apply today and build a career that inspires you!

Responsibilities

• Greet guests upon arrival and ensure a smooth check-in process.
• Provide information about the hotel's amenities, services, and local attractions.
• Respond promptly to guest inquiries via phone, email, or in person.
• Handle reservations, cancellations, and modifications accurately and efficiently.
• Process payments and maintain accurate records of guest transactions.
• Address guest concerns and resolve issues promptly to ensure satisfaction.
• Coordinate with other departments to fulfill guest requests and preferences.
• Maintain a clean and organized front desk area.
• Assist with luggage handling and transportation arrangements as needed.
• Uphold company policies and procedures to ensure the safety and security of guests and their belongings.
• Collaborate with the housekeeping team to ensure rooms are ready for guest occupancy.
• Provide exceptional customer service to enhance the overall guest experience.
• Keep abreast of developments in the hospitality industry and participate in training programs as required.

Skills Required

• Provide high-level customer service, communicate effectively with guests and team members, follow instructions, learn quickly, pay attention to detail, maintain composure under pressure, and demonstrate excellent phone skills.

Experience / Education

• Prior customer service experience preferred; high school diploma and/or equivalent work experience is also acceptable.

Physical Demands

• This role requires extended periods of walking and standing, with some bending and lifting. Reasonable accommodations may be provided to enable eligible employees to perform essential functions.

We are an equal opportunity employer committed to providing employment opportunities without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability, genetic information, protected veteran status, or any other characteristic protected by law.