Guest Service Representative

Dimension Hospitality; Bossier City (LA); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading hospitality company is seeking a Guest Service Representative in Bossier City, LA. This full-time position involves greeting guests, managing reservations, and ensuring a positive experience. Candidates should have a high school diploma and experience in hospitality or customer service.

Qualifications

• Minimum 3 months hospitality experience preferred.
• Ability to communicate clearly in English.
• Experience in customer service or general office settings.

Responsibilities

• Greet and register guests upon check-in.
• Answer inquiries regarding hotel services.
• Manage reservations and maintain guest records.

Skills

Customer Service

Communication

Adaptability

Education

High School Diploma or equivalent

Job description

Join to apply for the Guest Service Representative role at Dimension Hospitality

1 week ago Be among the first 25 applicants

Join to apply for the Guest Service Representative role at Dimension Hospitality

Description

Job Details

Job Location: Bossier City, LA

Position Type: Full Time

Salary Range: $13.00 - $13.00 Hourly

Job Shift: Any

Description

Job Purpose: To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience.

Job Responsibilities

• Greet, register, and assign rooms to guests. Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.
• Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
• Keep records of room availability and guests’ accounts. May make, confirm and cancel reservations for guests.
• Compute bill, collects payment and makes change for guests. May post charges such as room, food, liquor or telephone by hand or machine.
• Date-stamp, sort and rack incoming mail and messages. Transmit and receive messages using equipment such as telephone, fax and switchboard.
• Understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance with hotel and company policies.
• Take the initiative to greet guests in a friendly and warm manner.
• If functioning in a Lead Capacity: (a) take responsibility for assigned employees in the absence of the Supervisor, (b)assign work, and ensure proper performance of assigned employees.
• May make restaurant, transportation or entertainment reservations for guests; may deposit guests’ valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests.
• Other duties as assigned.
  
  

Job Skills

• Speak clearly and listen carefully.
• Use personal judgment and specialized knowledge to give information to people.
• Communicate well with many different kinds of people.
• Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone.
• Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.
  
  

Physical Requirements

• Ability to speak and hear in English. Close and distance vision. Frequent sitting with some walking and standing. Frequently lifts/carries up to 25 lbs. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills.
• Additional physical & visual requirements
• Stand for long periods of time
• Lift/carry 6-25 lbs.
• Able to work overtime and irregular hours
  
  

Working Conditions

• Continually works in normal office conditions and in close proximity to others.
  
  

Qualifications

Education - HS Diploma or equivalent.

Experience - Minimum 3 months hospitality, general office, accounts receivable or customer service experience.

Licenses/Certifications - N/A

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitality

Referrals increase your chances of interviewing at Dimension Hospitality by 2x

Get notified about new Guest Service Representative jobs in Bossier City, LA.

Customer Service Representative - State Farm Agent Team Member

Shreveport, LA $35,000.00-$55,000.00 3 months ago

Youree Call Center Customer Service Representative

Customer Service Representative - Shreveport, LA

FRONT DESK CUSTOMER SERVICE REPRESENTATIVE

Customer Service Representative ONSITE Join our TEAM!

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.