Customer Service Representative

Third Party CS; Santa Ana (CA); Remote; USD 35,000 - 55,000; Full time

Job summary

A leading company in customer service is seeking a dedicated customer service representative. The role involves managing client inquiries and maintaining a high standard of customer care through effective communication. Candidates should have experience in customer support and possess excellent multitasking and time management skills. This position offers flexibility with remote work options and includes attractive benefits such as health insurance and a solid retirement plan.

Benefits

Health Insurance (dental and vision included)

Excellent retirement plan

Tremendous upward mobility into other positions and management

Flexible hours

Remote Position(s) available (work from home)

Qualifications

• Previous experience in customer support or sales.
• Excellent at communicating over the phone.
• Basic computer skills.

Responsibilities

• Answer and manage incoming calls, emails, and chats.
• Provide customer support with empathy and problem-solving.
• Strive to meet personal and team goals.

Skills

Customer-focused

Excellent communication

Time management

Multitasking

Problem-solving

Job description

Description

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.

Customer Service Job Duties and Responsibilities

• Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
• Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
• Ability to learn and follow all customer service procedures and policies
• Strive to meet and go above personal and team target goals
• Record, organize and file customer interactions and account changes
• Able to up-sell if needed
• Able to schedule call back and appoints to resolve customer needs

Requirements

• Previous experience in customer support, client services, sales, or a related field
• Excellent at communicating over the phone and other communication platforms
• Basic computer skills and experience
• Able to multitask
• Excellent time management and prioritization skills
• Ability to listen actively, relay information, and answer questions and/or concerns.
• Customer-focused for positive customer experience and resolution
• Health Insurance (dental and vision included)
• Excellent retirement plan
• Tremendous upward mobility into other positions and management
• Flexible hours
• Remote Position(s) available (work from home)

Benefits

• Health Insurance (dental and vision included)
• Excellent retirement plan
• Tremendous upward mobility into other positions and management
• Flexible hours
• Remote Position(s) available (work from home)

Powered by JazzHR