Guest Service Rep - Holiday Inn Richland on the River

Ignite Hotels; Richland (WA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Job summary

Ignite Hotels’ Holiday Inn Richland on the River is seeking a Front Desk Agent to deliver outstanding guest service, assist with check-in/check-out, and support daily front office operations in a fast-paced hotel setting.

The role requires friendly, professional communication, multitasking ability, and basic computer skills; PMS experience is a plus. Schedule may include evenings, weekends, and holidays.

Qualifications

• Customer service or hospitality experience preferred.
• High school diploma or GED required.
• Friendly, professional communication with a service-first mindset.
• Ability to multitask in a fast-paced environment.
• Basic computer skills; PMS experience is a plus.

Responsibilities

• Greet guests and provide efficient check-in and check-out.
• Handle guest questions, requests, and concerns professionally.
• Process reservations, room assignments, and payments accurately.
• Coordinate with housekeeping and maintenance to meet guest needs.
• Answer phones and manage emails.
• Support loyalty programs and local marketing initiatives as directed.
• Maintain front desk and lobby cleanliness and organization.
• Perform other duties as assigned.

Skills

Guest service

Multitasking

Professional communication

PMS experience

Reliability

Education

High school diploma or GED

Tools

Opera PMS

OnQ PMS

Choice Advantage

Job description

Guest Service Rep - Holiday Inn Richland on the River

FullTime Richland, WA, US

2 days ago Requisition ID: 1178

Front Desk Agent (Guest Service)

This hotel is professionally managed by Ignite Hotels, a hospitality management company operating select-service and extended-stay properties across multiple states. Ignite Hotels combines disciplined operations with genuine hospitality, emphasizing teamwork, accountability, and delivering memorable guest experiences across its portfolio.

About the Role

The Front Desk Agent is the first and last impression of the hotel. This role delivers outstanding guest service, supports check‑in/check‑out, and assists with daily front office operations.

Essential Functions

Greet guests warmly and provide efficient check‑in and check‑out services.

Handle guest questions, requests, and concerns in a professional and timely manner.

Process reservations, room assignments, and payment transactions accurately.

Follow cash handling procedures and front office policies.

Maintain brand, product, and service standards at the front desk and lobby.

Coordinate with housekeeping and maintenance to meet guest needs.

Answer phones, manage emails, and respond to guest inquiries.

Support loyalty programs and local marketing initiatives as directed.

Maintain cleanliness and organization of the front desk and lobby area.

Perform other duties as assigned.

This description is intended to outline the general nature and level of work performed. It is not an exhaustive list of all duties, responsibilities, or qualifications. Duties and responsibilities may change based on business needs. Employees are expected to maintain professional conduct and uphold company standards of service and integrity at all times.

Qualifications

Experience

Customer service or hospitality experience preferred (hotel front desk a plus).

Education

High school diploma or GED required.

Skills & Abilities

Friendly, professional communication skills with a service‑first mindset.

Ability to multitask and stay calm in a fast‑paced environment.

Basic computer skills; PMS experience (Opera, OnQ, Choice Advantage, etc.) a plus.

Reliable, punctual, detail‑oriented, and professional.

Strong problem‑solving and guest recovery skills.

Availability

Scheduling may include evenings, weekends, and holidays based on operational needs.

Physical Requirements

Ability to stand for extended periods and lift up to 50 pounds as needed.

Must hold a valid driver's license. Must be able to comply with shuttle driving requirements.

This position operates in a hotel environment with frequent guest interaction and a fast‑paced operational setting.

Reports To:

Front Office Manager and/or other designated Company leadership

Employment is governed by applicable state and federal law.

Benefits for eligible employees may include health insurance coverage and paid time off. Certain positions may also be eligible for additional compensation consistent with Company policy and applicable law.

Employment may be contingent upon successful completion of background screening and/or drug testing consistent with applicable federal, state, and local law.

The employing entity for this position is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to legally protected status