Guest Service & Quick-Serve Team Member

Workstream; Tucson (AZ); On-site; USD 26,000 - 32,000; Full time

Job summary

Church's Chicken in Tucson, AZ is seeking a team member to provide fast, friendly service and ensure accurate cash handling. You will greet customers, take orders, process payments, and help keep the dining area and display cases well-stocked and clean.

The role requires adherence to OSM procedures, strong interpersonal skills, and the ability to work in a high-paced environment while delivering high-quality customer service.

Qualifications

• Knowledge of all restaurant policies, practices and operational and human resources procedures.
• Excellent interpersonal skills and the ability to interact professionally with individuals at all levels, both internally and externally.
• Must be able to succeed in a fast-paced work environment.
• Must be able to receive money and accurately count back change.
• Practices adequate security measures in cash handling, making frequent cash drops and maintaining a minimum amount of cash in the drawer.
• Basic computer skills.
• Report to work timely for each scheduled shift.

Responsibilities

• Greets all customers with a sincere smile, making them feel welcome through positive, pleasant, and enthusiastic attitude.
• Takes and fills the customer’s order within company mandated service time.
• Suggestive up sell of products as directed by management.
• Collects money and delivers order to customer.
• Immediately attends to any customer service problem or complaint. Notifies manager as needed.
• Verifies opening reading and bank. Is accountable and responsible for all cash issued and received at their register during their shift and all guest checks used. Counts down drawer at end of shift to ensure accuracy.
• Immediately notifies Manager in Charge of any deletions, over-rings or equipment problems.
• Ensures that all product holding times are strictly observed.
• Ensures products on the counter or in the display case are properly rotated and attractively displayed.
• Keeps display case interior and exterior clean at all times.
• Stocks the service area with a sufficient supply of napkins, cups, lids, etc. Maintains an adequate supply of iced tea.
• Performs all other duties as assigned.

Skills

Cash handling

Customer service

Policy knowledge

Interpersonal skills

Basic computer skills

Cash drawer management

Tools

POS system

Job description

Church's Chicken in Tucson, AZ is seeking a team member to provide fast, friendly service and ensure accurate cash handling. You will greet customers, take orders, process payments, and help keep the dining area and display cases well-stocked and clean.

The role requires adherence to OSM procedures, strong interpersonal skills, and the ability to work in a high-paced environment while delivering high-quality customer service.