Guest Service Pro - Front Desk & Hospitality

Raymond Management Company; Mason (OH); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Paid vacation

Sick and bereavement leave

Jury duty paid

Hotel discounts

Referral bonuses

Volunteer time off

Employee Assistance Program

Job summary

Raymond Management Company, a hospitality operator with a portfolio including Hilton and Marriott hotels across the U.S., seeks a Guest Service Representative to join our Front Desk team. You will be the first impression for guests, handling check-in/out, inquiries, and reservations with a friendly, professional demeanor.

We offer on-the-job training, opportunities for wage increases at 30, 60, and 90 days, and a team-focused culture that values collaboration and guest satisfaction.

Qualifications

• Front desk or hospitality customer service experience preferred.
• Able to greet guests and handle check-in/check-out efficiently.
• Strong communication and problem-solving skills.
• Comfort with basic computer tasks and standing for extended periods.
• Hotel or customer service background is a plus, training available.

Responsibilities

• Serve as the first point of contact for guests, creating a welcoming experience.
• Greet and assist guests during check-in and check-out with a friendly attitude.
• Handle guest requests, inquiries, and reservations professionally.
• Communicate with Housekeeping, Maintenance, and Sales to ensure seamless operations.
• Manage daily front desk duties, including payments, room assignments, and issue resolution.

Skills

Customer service

Multitasking

Communication

Teamwork

Professionalism

Tools

Point-of-sale systems

Job description

Raymond Management Company, a hospitality operator with a portfolio including Hilton and Marriott hotels across the U.S., seeks a Guest Service Representative to join our Front Desk team. You will be the first impression for guests, handling check-in/out, inquiries, and reservations with a friendly, professional demeanor.

We offer on-the-job training, opportunities for wage increases at 30, 60, and 90 days, and a team-focused culture that values collaboration and guest satisfaction.