Guest Service Pro: Flexible Hours & Perks

European Wax Center, Inc.; Texas; On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Discounted waxing services

Competitive hourly wage and bonuses

Employer-paid life insurance

Employer-subsidized health insurance

Paid Time-Off

Employee referral program

Job summary

A beauty service center in Wisconsin is seeking a Guest Service Associate (GSA) to ensure guests feel welcomed and satisfied. You will greet guests, assist with check-in/out, manage bookings, and maintain a clean reception area. Ideal candidates have strong communication skills and a detail-oriented approach, preferably with customer service experience. This role offers competitive wages, bonuses, and employee benefits including health insurance and paid time off.

Qualifications

• Experience in a customer service role preferred.
• Ability to work flexible hours, including evenings and weekends.

Responsibilities

• Greeting guests with a warm and friendly demeanor upon arrival.
• Assisting guests with check-in and check-out processes.
• Managing booking appointments and handling customer inquiries.

Skills

Interpersonal and communication skills

Multi-tasking ability

Detail-oriented

Proficiency in computer systems

Approachable and friendly attitude

Education

High school diploma or equivalent

Job description

Join European Wax Center as a Guest Service Associate (GSA) and be a key part of providing exceptional service to our valued guests! In this role, you will create a welcoming environment and ensure guest satisfaction throughout their experience.

Responsibilities include:

• Greeting guests with a warm and friendly demeanor upon arrival
• Assisting guests with check-in and check-out processes
• Managing booking appointments and handling customer inquiries over the phone and in-person
• Educating guests on services, products, and promotions
• Maintaining a clean and organized reception area
• Handling transactions accurately and efficiently
• Contributing to a positive team environment by supporting fellow associates

Why You'll Love This Role: You'll have the opportunity to work in a dynamic and motivating environment while being the friendly face of our brand. If you have a passion for beauty and customer service, this is the place for you to shine!

• High school diploma or equivalent required; experience in a customer service role preferred
• Strong interpersonal and communication skills
• Ability to multi-task in a fast-paced environment
• Detail-oriented with a focus on guest satisfaction
• Proficiency in computer systems and scheduling software
• Approachable, friendly, and enthusiastic attitude
• Able to work flexible hours, including evenings and weekends

• Discounted waxing services and retail products
• Competitive hourly wage plus performance bonuses
• Employer-paid basic life and AD&D insurance
• Employer-subsidized health insurance and other supplemental insurance offers
• Paid Time-Off (increases with tenure)
• Employee referral and guest referral programs

About Us: European Wax Center is a nation-wide company that provides professional waxing services to anyone looking to flaunt smooth skin. Our facilities are modern, clean, and sanitary and include private suites. Our specialists are licensed and trained to deliver an exceptional wax experience. For more information about European Wax Center, or for information about a career with us, visit waxcenter.com. We can also be found on Facebook, Instagram, and TikTok.

EWC Staffing LLC is proud to be an Equal Employment Opportunity and affirmative action employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We also highly value authenticity.