Guest Service & Outreach Representative

The Crossing at Big Creek; Cottonwood (AL); On-site; USD 28,000 - 42,000; Full time

Job summary

The Crossing at Big Creek is seeking a friendly, detail-oriented team member to support player account services and business outreach. You will create and verify guest accounts and conduct outbound calls to promote our draft beer selections to bars and restaurants.

In this full-time role, you will build relationships with local businesses, maintain accurate records of customer and sales interactions, and ensure compliance during account setup.

Qualifications

• Strong customer service and communication skills.
• Attention to detail and accuracy with data entry.
• Sales or call center experience.
• Ability to stand for extended periods and multitask.
• Availability for nights, weekends and holidays.

Responsibilities

• Create and verify new player accounts with accuracy and compliance.
• Assist guests with account setup and questions.
• Conduct outbound calls to introduce and promote draft beer offerings.
• Build relationships with businesses and generate interest.
• Maintain accurate records of customer and sales interactions.

Skills

Customer service

Data entry

Sales or call center

Basic computer skills

Multitasking

Professional demeanor

Education

High School Diploma or equivalent

Job description

We are seeking a friendly, detail-oriented, and motivated team member to support both player account services and business outreach efforts. This role is responsible for creating and verifying guest accounts while also conducting outbound calls to introduce and promote our draft beer selections to bars and restaurants.

Key Responsibilities and Job duties include but are not limited to:

• Create and verify new player accounts with accuracy and compliance
• Assist guests with account setup and questions
• Conduct outbound calls to introduce and promote draft beer offerings
• Build relationships with businesses and generate interest
• Maintain accurate records of customer and sales interactions

Required skills and Qualifications

• Strong customer service and communication skills
• Attention to detail and accuracy with data entry
• Sales or call center experience
• Basic computer skills and ability to multitask
• Ability to stand for extended periods
• Availability for nights, weekends and holidays
• Professional demeanor

**The successful candidate will possess:**

High School Diploma or equivalent

Ability to pass background check

Subject to drug screen within 90 days of employment

Must be 21 years old or older

Employee Benefits (Full-time)

Because we seek out the best in you, TCBC provides a meaningful benefits package you can trust in.

• Company covers 50% Health Insurance (BCBS)
• Dental & Vision (BCBS)
• Health reimbursement plan
• Years of service discounts on insurance
• IRA + Company Match up to 3% (after 1 yr of service)
• Paid time off (yrs of service increase)
• Holiday Season Savings Fund
• Holiday Pay
• Weekend Pay $6 additional per hour
• Tips

TCBC is an Equal Opportunity employer that is fully committed to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by state of local law. We are dedicated to providing a work environment free from discrimination and harassment and where employees are treated with respect and dignity.