Guest Service Officer - Communications Center

Hyatt Hotels Corporation; Colorado Springs (CO); On-site; USD 30,000 - 45,000; Full time

Job summary

Hyatt Hotels Corporation seeks a Guest Service Officer – Communications Centre in Colorado Springs. This role involves maintaining exceptional customer service through efficient call handling and guest interactions. Candidates should possess strong interpersonal skills and experience in luxury hospitality, contributing directly to memorable guest experiences.

Benefits

Competitive tax-free salary

Opportunities for career growth within the global company

Qualifications

• Exceptional interpersonal skills showing care for our guests.
• International experience in luxury hotel brands.
• Desire to learn and grow in a hospitality environment.

Responsibilities

• Answer high volume of incoming calls and respond to guests’ inquiries.
• Proactively resolve service-related concerns.
• Provide exceptional service to create signature guest experiences.

Skills

Interpersonal skills

Customer service

Adaptability

Ability to work under pressure

Education

Relevant degree or diploma in Hospitality or Tourism Management

Job description

Welcome to Hyatt Regency! One of Hyatt's very first brands of hotels and resorts, Hyatt Regency brings people together and fosters connections at more than 175 Hyatt Regency hotels and resorts worldwide.

The alluringly modern Hyatt Regency Oryx Doha is conveniently located close to Hamad International Airport and just a few minutes away from the heart of the city, the palm-fringed Corniche, National Museum of Qatar, and Doha’s business district. With its contemporary architecture and warm hospitality, the hotel creates the perfect ambiance for business and leisure travelers.

About the role:

We are looking for colleagues who can quickly perpetuate a culture that embraces modern design and exceptional service, who have a passion for outstanding customer-tailored service that is both unique and authentic. We believe our guests select our hotel because of our caring and attentive colleagues who provide efficient service and create seamless, intuitive, signature experiences, making our guests’ stay stress-free and successful.

As Guest Service Officer – Communications Centre, you will create a welcoming experience for our guests through helpful and exceptional service. You will be responsible for answering a high volume of incoming calls to the hotel and responding to guests’ inquiries. Good typing skills, a pleasant attitude, and excellent phone demeanor are required. In this position, you will proactively resolve service-related concerns and provide appropriate follow-up. This highly visible role offers opportunities for casual conversation and has a direct impact on creating signature experiences.

Qualifications

What we are looking for:

• Relevant degree or diploma in Hospitality or Tourism Management
• Exceptional interpersonal skills showing care and the ability to connect and care for our guests
• International experience in luxury hotel brands demonstrating adaptability to various cultures and environments
• Desire to constantly learn and ambition to grow
• Ability to work under pressure

What we are offering:

• Competitive tax-free salary and benefits
• Opportunities for career growth within the global company

Locations include:

• Grand Hyatt Deer Valley | Park City, UT, US
• Hyatt Centric Austin-Downtown/Congress Street | Austin, TX, US
• Oklahoma City Sales Office | United States

Our family is always growing. Want to be in the know?