Guest Service Officer

Hyatt; Connecticut; On-site; USD 29,000 - 46,000; Full time

Job summary

Hyatt Hotel Canberra is seeking enthusiastic Guest Service Officers for our front office team in Canberra. You will greet guests, handle inquiries, manage calls, and ensure smooth check-in and check-out experiences with a focus on creating signature moments for guests.

We offer both full-time and part-time positions, highlighting a guest-centric culture. Knowledge of Opera and a hospitality background are valued, with a supportive team and opportunities to grow within the Hyatt family.

Qualifications

• Proven front desk experience or hospitality service.

Responsibilities

• Ensure smooth operation of the Front Office on a day-to-day basis.
• Handle internal and external phone calls and relay messages.
• Operate and manage the telephone switchboard.
• Assist guests with enquiries and requests, knowing Canberra and surrounding areas.
• Process Room Service orders and support check-in/check-out experiences.

Skills

Excellent Computer Skills

Ability to work under pressure

Positive can-do attitude

Education

Diploma/Certificate in Hospitality or Tourism Management

Tools

Opera knowledge

Job description

About Hyatt Hotel Canberra - A Park Hyatt Hotel

Hyatt Hotel Canberra is Canberra's first hotel located in the heart of the capital. Our Heritage listed hotel interweaves the hidden mystique of the 1920s with modern Art Deco designs. With 252 rooms and suites, our hotel offers an escape within a heritage-inspired setting. The traditional furniture styles as well as garden and park views are all enhanced with sleek technology.

Organization- Hyatt Hotel Canberra

Summary

Discover a career you didn\'t know existed.

We need your curiosity. We need your innovative spirit. And we need your authentic self. There is always a space for you here, and we take pride in empowering you to turn trips into journeys, encounters into experiences and jobs into careers. Hospitality is more than just a job – it\'s a career for people who care. People like you. People like us.

The Role

We are looking for both full time and part time passionate and customer focused Guest Service Officers to join our amazing front office department, where you will be creating a welcoming experience for all our guests through helpful and exceptional service. This role will be a mixed role of handling and responding to guest calls and enquires in addition to greeting and assisting in their check in and check out. In this position you will be proactively resolving service-related concerns and providing appropriate follow up. This highly visible role gives opportunity for creating signature experiences.

Responsibilities

• Ensure smooth and efficient operation of the Front Office on a day to day basis
• Handle internal and external phone calls, relaying messages with proficiency
• Operating and controlling the telephone switchboard
• Handle guest enquiries and requests and to have a thorough knowledge of Canberra and its surrounding areas
• Receiving Room Service orders and promptly relaying with the Room Service Kitchen and team.
• Efficiently process guest arrival and departures, through smooth check-in and check-out experiences

Qualifications

• Excellent Computer Skills
• Ability to work under pressure
• Positive, can-do attitude
• Diploma/certificate in Hospitality or Tourism Management is desirable
• Knowledge of Opera is desirable
• Preferable prerequisite knowledge of the Travel/Hotel industry highly regarded

Our values of Empathy, Experimentation, Wellbeing, Inclusion, Integrity and Respect are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged. To get a peek of how our colleagues experience the brand, check out #InAHyattWorld or #WorldofHyatt

If you are looking for a fulfilling career, please apply through www.hyatt.jobs