F&B Attendant – Luxury Hotel Guest Experience

Hyatt; Connecticut; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Complimentary employee meals

Training and development opportunities

Laundered uniforms

Complimentary and discount hotel stays

Job summary

Park Hyatt Canberra in Australia is seeking a Food & Beverage Attendant to contribute to the efficient running of the department and to deliver courteous, professional service that maximizes guest satisfaction. You will work as part of a team, supporting the Manager in daily operations while upholding Hyatt International brand standards.

In this role you will set up, serve, and clear food and beverages, manage room service when required, and maintain strong guest relationships.

Qualifications

• Previous Food & Beverage experience in hotel environment or similar fast-paced environment.
• A valid and current RSA certificate.
• Exceptional interpersonal, communication and time management skills.
• Superior customer service skills along with the capability of working autonomously and as part of a team.

Responsibilities

• Prepare, set up, stock, take down, clean and provide quality beverages and food products, adhering to all recipe and presentation standards.
• Take food and drink orders and deliver to guest room if necessary.
• Bus tables or retrieve trays and/or carts from guest rooms.
• Responsible for food service set up and break down.
• Ensures the delivery of brand promise and provides exceptional guest service at all times.
• Provides excellent service to guests and internal customers in other departments as appropriate.
• Maintains positive guest and colleague interactions with good working relationships.
• Establishes a rapport with guests maintaining good customer relationships.
• Works closely with other employees in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
• Have a thorough knowledge and understanding of all Food and Beverage items in the menu and the ability to recommend Food and Beverage combinations and up sell alternatives.
• Works in a supportive and flexible manner with other departments in line with our purpose.

Skills

Interpersonal skills

Customer service

Communication

Teamwork

Education

RSA certificate

Job description

Park Hyatt Canberra in Australia is seeking a Food & Beverage Attendant to contribute to the efficient running of the department and to deliver courteous, professional service that maximizes guest satisfaction. You will work as part of a team, supporting the Manager in daily operations while upholding Hyatt International brand standards.

In this role you will set up, serve, and clear food and beverages, manage room service when required, and maintain strong guest relationships.