Guest Service Manager - Food & Beverage

Accor Hotels; New York (NY); On-site; USD 29,000 - 70,000; Full time

Job summary

Accor Hotels is seeking an F&B Guest Service Manager for the ibis Styles Birmingham NEC and Airport. This role involves leading the F&B team, ensuring exceptional guest experiences, and managing daily operations. Competitive salary and benefits include hotel discounts and a birthday day off. Join during an exciting renovation phase!

Benefits

Hotel discounts

Day off for your birthday

Qualifications

• At least two years' experience in front-of-house Food & Beverage operations.
• Experience in a supervisory role in a hotel or restaurant.

Responsibilities

• Lead and support the F&B team on shift.
• Serve and welcome guests.
• Direct and manage the F&B team including Duty Management tasks.

Skills

Leadership

Customer Service

Sales Support

Team Management

Job description

Company Description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

The busy ibis Styles Birmingham NEC and Airport is on the hunt for anF&B Guest Service Managerto look after our guests and lead and support the F&B team on shift. Working full-time,40 hours a week, you'll be a visible presence in the lounge; serving and welcoming guests, taking orders, supporting the team and looking for opportunities to drive revenue. In return, we're offering a competitive salary of £29,000 p.a. and benefits which include hotel discounts, a day off for your birthday and more.

The ideal candidate will haveat least two years' experience working in front-of-house Food & Beverage operations in a hotel or high-street restaurant in a supervisory role. You'll have a friendly demeanour, be efficient and reliable and know how to inspire your colleagues by setting a great example. In addition to directing and managing the F&B team, you'll do Duty Management, stock ordering, payroll budgeting and rota planning. We're a multiskilled team so you'll also support the Reception team and other Operational areas.

Our hotel is about to start a major renovation which will transform the property, including the F&B operation so this is a genuinely exciting time to join. Our hotel has over 160 bedrooms and welcomes international guests, business travellers, families, conference delegates and people heading off on holiday so it can be a bustling and vibrant hotel. As Guest Service Manager, you'll be key to ensuring that they enjoy a great dining experience during their visit and will want to come back again soon!

As you'll be serving alcohol, we do require applicants to be 18 years of age or older. The hotel has onsite parking and is very well served by public transport, with Birmingham International train station just a few minutes walk away.

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.