Guest Service Manager

W. Lee Flowers & Co; West Columbia (SC); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Guest Service Manager to enhance customer experiences at their grocery stores. In this role, you'll observe and coach team members, ensuring top-notch service while managing training and hiring processes. The company prides itself on creating smiles and fostering a family-like environment. With a commitment to employee growth and a strong focus on customer satisfaction, this position offers a dynamic opportunity for those looking to make a significant impact in the food and beverage services industry.

Benefits

Weekly Pay

Paid Time Off

Medical, Dental, Vision

Short & Long-Term Disability

Employee Assistance Program

100% Company Funded Pension

401K

Qualifications

• Strong communication and partnership skills required.
• Leadership experience with direct reports is essential.

Responsibilities

• Observe and coach hosts for superior customer service.
• Conduct training needs assessments and deliver OJT programs.
• Manage hiring processes and maintain training documentation.

Skills

Communication Skills

Leadership Experience

Retail Operations Knowledge

Teamwork Skills

Math Skills

Computer Literacy

Job description

Join to apply for the Guest Service Manager role at W. Lee Flowers & Co.

Come grow with grocery at Kj’s Market! We’re not like other grocery stores – We Create Smiles! Plus, we’re family-owned and based in the Carolinas since 1922. Join us where you can create smiles, share your hometown pride, and grow in a fast-paced environment – We need YOU!

Benefits For Now And Your Future

• Weekly Pay
• Paid Time Off
• Medical, Dental, Vision
• Short & Long-Term Disability
• Employee Assistance Program

Retirement

• 100% Company Funded Pension
• 401K

Responsibilities

• Observe, evaluate, and coach hosts to deliver friendly, superior customer service focusing on show.
• Maintain measurement plans and reports to evaluate host, financial, and operational effectiveness.
• Conduct training needs assessments and provide coaching and feedback.
• Deliver on-the-job training (OJT) programs and materials.
• Drive continuous improvement of OJT based on measurements.
• Select, train, and develop Guest Service Leaders.
• Assess and improve the friendliness and show aspects of each department, providing feedback and solutions.
• Manage training activities and support organizational effectiveness.
• Handle hiring processes, sourcing, onboarding, and training following guidelines.
• Maintain all training documentation.
• Coordinate with the Store Manager to write schedules ensuring guest service levels within labor guidelines.
• Process guest orders and perform front desk functions as needed.
• Ensure accurate daily cash counts and bank deposits.
• Monitor audits and enforce policies related to Asset Protection and Shrink Control.
• Ensure the security of funds and maintain supplies within budget.

Qualifications

• Strong communication and partnership skills.
• Knowledge of retail operations.
• Ability and willingness to learn multiple tasks and technical requirements.
• Leadership experience with direct reports.
• Ability to read, understand, and work with information and directions.
• Teamwork skills.
• Physical ability to lift 25 lbs occasionally and 15 lbs constantly.
• Must be at least 18 years old.
• Ability to stand for extended periods.
• Math skills and computer literacy.
• Knowledge of Front End operations.
• Availability to work during peak shifts (such as 10-7) at least 3-4 days per week.

Additional Information

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other
• Industry: Food and Beverage Services