Guest Service Manager

JLL; Richmond (VA); On-site; USD 45,000 - 60,000; Full time

Job summary

Join a leading company as a Guest Service Manager, where you'll lead a team to deliver exceptional client experiences and create a vibrant workplace. This role emphasizes hospitality skills and leadership, offering an exciting opportunity to enhance client satisfaction through innovative programs and effective team management.

Qualifications

• Management or supervisory experience in hospitality or real estate.
• Ability to handle multiple priorities in a fast-paced environment.

Responsibilities

• Lead and motivate a team to provide five-star service.
• Manage event planning and facility oversight.
• Develop innovative experience programs to impress clients.

Skills

Interpersonal Skills

Communication

Collaboration

Education

High school diploma or GED

Tools

Google Suite

Job description

Join us as a Guest Service Manager at JLL

We are seeking a dynamic and passionate Guest Service Manager to lead our team in delivering exceptional experiences and creating a vibrant workplace environment. This role offers an exciting opportunity to showcase your hospitality skills and leadership abilities.

Key Responsibilities:

• Create memorable interactions that enhance client satisfaction
• Lead and motivate a team to provide five-star service
• Manage various responsibilities including event planning and facility oversight
• Develop innovative experience programs to impress clients
• Handle communication with management and respond to client requests efficiently
• Oversee access programs, mail services, and on-site events
• Perform quality assurance checks and resolve service issues
• Coordinate with other service teams and update training materials
• Participate in projects to improve engagement, productivity, and value
• Manage scheduling, timesheets, and team onboarding

Qualifications:

• High school diploma or GED
• Management or supervisory experience in hospitality or real estate
• Ability to handle multiple priorities in a fast-paced environment
• Strong interpersonal, communication, and collaboration skills
• Proficiency in Google Suite (Gmail, Sheets, Slides, Docs)

Additional Details:

• Seniority level: Associate
• Employment type: Full-time
• Job function: Other