Guest Services Manager

Museum Hue; Eagle, Town of Eagle (ID, WI); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a Guest Services Manager to lead a dynamic team in providing exceptional guest-centered service. This role involves overseeing ticketing, tram transportation, and various visitor amenities, ensuring a welcoming and efficient experience for all guests. Collaborating with cross-functional teams, the manager will enhance the visitor experience through feedback analysis and event coordination. If you are passionate about hospitality and enjoy leading teams to create memorable experiences, this position is perfect for you.

Qualifications

• Experience in managing guest services and leading teams.
• Strong communication skills for guest interaction and feedback collection.

Responsibilities

• Oversee ticketing, tram transportation, and museum store operations.
• Lead the Guest Services Team to enhance visitor experiences.

Skills

Guest Services Management

Team Leadership

Customer Feedback Analysis

Event Coordination

Education

Bachelor's Degree in Hospitality Management or related field

Job description

The Guest Services Manager supports the mission of the Wisconsin Historical Society and the goals of Old World Wisconsin (OWW) by delivering exceptional, guest-centered service through daily operations and team leadership.

This role oversees ticketing, orientation, tram transportation, museum store operations, food and beverage services, the Brewing program, and other visitor amenities. The Guest Services Manager leads a dynamic team in providing welcoming, efficient, and engaging experiences for all guests. This role also manages booking for programs and events, collects and analyzes guest feedback, and coordinates with cross-functional teams to enhance the visitor experience.

This position collaborates with the Facilities and Grounds Team to maintain all facilities, walkways, wayfinding signs, benches, and landscape features which comprise the guest entrance experience. This position works with the Food Service Manager and Facilities Team to coordinate private rental events. The Guest Services Team serves as the first point of contact for guests with suggestions, concerns, or complaints and the Manager is responsible for sharing this information with the Director. The person in this position oversees the collection of guest feedback through formal surveying.

Please view complete job announcement and apply at https://wj.wi.gov/17729. Questions may be directed to [e-mail].