Guest Service Manager

JLL; Richmond (VA); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player is looking for a passionate Guest Service Manager to create unforgettable experiences in a corporate environment. This role involves leading a talented team, managing multiple responsibilities from event planning to facility management, and innovating programs that enhance client satisfaction. With a focus on collaboration and excellence, you will have the opportunity to showcase your hospitality skills and make a significant impact on workplace culture. Join a supportive company that values personal well-being and growth, and embark on a rewarding career journey with us.

Benefits

401(k) plan with matching contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary

Paid Time Off and Company Holidays

Qualifications

• Previous supervisory experience in hospitality or real estate.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Lead a team to deliver five-star service in a corporate setting.
• Oversee execution of on-site events and manage guest service schedules.

Skills

Hospitality Management

Supervisory Skills

Event Planning

Interpersonal Skills

Google Suite

Education

High School Diploma or GED

Tools

Google Suite

Job description

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Become a Hospitality Virtuoso: Guest Service Manager Extraordinaire!

Are you ready to orchestrate extraordinary experiences and lead a team of service superstars? We're seeking a dynamic Guest Service Manager to revolutionize our client experience and create magic in the workplace!

As our Guest Service Maestro, you'll:

• Craft unforgettable moments that turn everyday interactions into lasting memories
• Lead a talented team to deliver five-star service in a corporate setting
• Juggle multiple responsibilities with finesse, from event planning to facility management
• Innovate and implement cutting-edge experience programs that wow our clients

This isn't just a job – it's your stage to showcase your passion for hospitality, your brilliant people skills, and your knack for creating buzzworthy workplace environments!

Check out some of what you will do:

• Respond and follow through to requests for information and communicate with all levels of management with minimal supervision.

• Identify potential risks and escalate, to ensure no incident or disruption to the Client’s operations.

• Oversee the following programs: temporary access badges, landlord building access cards, lost & found, luggage storage, quarterly inspections for art and meeting rooms.

• Oversee the execution of on site events in coordination with the conference services team and admins.

• Facilitate mail and package services.

• Perform daily quality assurance checks to make sure the overall operation is staffed properly and operating smoothly.

• Resolve problems associated with all building services, including: janitorial, mailroom, copier services, parking, badging, and conference rooms. Submit work orders through appropriate channels.

• Work collaboratively with other service line leads.

• Update training and informational materials as needed.

• Assists with projects and initiatives that enhance employee engagement, increase productivity, reduce cost, mitigate risk, and create value for our Client and JLL.

• Manages the weekly guest service schedules, schedule requests, and approves weekly timesheets.

• Assists in the recruiting, onboarding, training, year evaluation, and coaching of the team.

• Perform additional job duties, as requested.

Who we are looking for:

• High school diploma or GED

• Previous Supervisory or Management experience in Hospitality or Real Estate.

• Proven skills with the ability to manage multiple priorities and deliver results in a fast-paced environment.

• Track record of initiative, integrity, and good judgment.

• Highly collaborative with strong interpersonal skills.

• Excellent verbal and written communication skills with the ability to communicate professionally.

• Proficient skills in Google Suite (Gmail, Sheets, Slides, Docs)

Location:

On-site –Richmond, VA

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.