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A leading hotel chain based in Nebraska is seeking an experienced hospitality professional to manage guest relations and ensure high service standards. The role includes handling check-ins/outs, coordinating with departments, and resolving guest issues. Ideal candidates will have a hospitality diploma and substantial experience in 4-5 star settings.
Company Description
Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys, and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.
Job Description
Responsibilities & Authority
Internal:
External:
Materials:
Additional duties include preparing for VIP arrivals, managing check-in/out, handling reservations, providing excellent guest service, resolving issues promptly, and ensuring security protocols are followed. The role also involves administrative tasks like reporting, coordination with other departments, and participating in training and emergency preparedness.
Qualifications
Diploma or degree in vocational hospitality, with 5–7 years of experience in 4-5 star hotels.