Guest Service Manager

Accor Hotels; Lincoln (NE); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading hotel chain based in Nebraska is seeking an experienced hospitality professional to manage guest relations and ensure high service standards. The role includes handling check-ins/outs, coordinating with departments, and resolving guest issues. Ideal candidates will have a hospitality diploma and substantial experience in 4-5 star settings.

Qualifications

• 5–7 years of experience in 4-5 star hotels.
• Strong guest service and problem-solving skills.

Responsibilities

• Resolve guest complaints and manage check-in/check-out procedures.
• Coordinate with various departments to ensure smooth operations.
• Maintain knowledge of hotel facilities and activities.

Skills

Guest service

Problem solving

Communication

Education

Diploma or degree in vocational hospitality

Job description

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys, and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

• Resolve guest complaints.
• Ensure services meet the required standards.
• Manage check-in and check-out procedures smoothly.
• Monitor hotel occupancy, functions, groups, and VIP arrivals.
• Coordinate with departments such as Housekeeping, Engineering, and F&B.
• Attend scheduled training sessions.
• Collaborate respectfully with team members and other departments.
• Maintain knowledge of all hotel facilities and daily activities.

Responsibilities & Authority

Internal:

• Coordinate with staff, General Manager (for info), FO Manager (for guest history, VIPs).

External:

• Hotel clients.

Materials:

• IT equipment allocated to the position.

Additional duties include preparing for VIP arrivals, managing check-in/out, handling reservations, providing excellent guest service, resolving issues promptly, and ensuring security protocols are followed. The role also involves administrative tasks like reporting, coordination with other departments, and participating in training and emergency preparedness.

Qualifications

Diploma or degree in vocational hospitality, with 5–7 years of experience in 4-5 star hotels.