Assistant General Manager

Pizza Ranch - Cedar Falls; Cedar Falls (IA); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Competitive Pay

Bonus Potential

Leadership Growth Opportunities

Positive & Family-Oriented Culture

Impact Your Community

Job summary

Pizza Ranch Cedar Falls is seeking an Assistant General Manager to support the General Manager in daily operations, lead a high-performing team, and deliver legendary guest experiences.

This full-time role requires evenings and weekends, and a strong focus on customer satisfaction, quality, and community engagement.

You will monitor costs, coach staff, ensure health and safety compliance, and partner with leadership to grow sales and profitability.

Qualifications

• Must have and maintain a valid driver’s license.
• Passion for leading and developing people.
• Proven record of management, communication, and organizational skills.
• Restaurant management experience preferred.
• Proficient in basic computer skills.
• High school graduate or equivalent education.

Responsibilities

• Guest Satisfaction: Ensure each guest receives a legendary dining experience and maintain high standards in food quality, cleanliness, and service.
• Business & Financial Management: Support sales growth and profitability by monitoring and controlling food, labor, and costs.
• Team Leadership & Development: Recruit, train, and develop team members; provide coaching and feedback.
• Operational Excellence: Maintain compliance with health, safety, and brand standards; oversee daily procedures and inventory control.

Skills

Leadership

Communication

Organizational skills

Guest service

Education

High school graduate or equivalent

Tools

Basic computer skills

Job description

Company Overview
Pizza Ranch® Inc. began as a single restaurant in Hull, Iowa, in 1981 and has since grown into a leading fast-casual franchise with over 200 locations across fifteen states. Known for our legendary pizza, crispy chicken, fresh salad bar, and delicious dessert buffet, we offer an exceptional dining experience through dine-in, takeout, and delivery services.

At Pizza Ranch, we are driven by a powerful mission:

\"To establish every Pizza Ranch® as a business ministry opportunity where our guests receive a legendary experience through quality food and service; where we take a positive leadership position in the communities we serve and equip our employees with tools to lead happy and productive lives.\"

If you are a passionate leader who thrives in a fast-paced environment, values community impact, and excels in delivering exceptional guest experiences, we want you to join our team!

Position Summary
The Assistant General Manager (AGM) plays a vital role in the restaurant’s success, supporting the General Manager in daily operations, team leadership, and guest satisfaction. This role is perfect for someone who is passionate about hospitality, team development, and business operations.

As an AGM, you will:

• Support & Lead: Assist in building and developing a high-performing team that consistently delivers legendary guest experiences.
• Ensure Operational Excellence: Help oversee restaurant operations, ensuring high food quality, exceptional service, and a welcoming environment.
• Enhance the Guest Experience: Utilize guest feedback and Qualtrics data to drive continuous improvement in service and satisfaction.
• Drive Business Success: Work alongside the General Manager to control food and labor costs while maximizing sales and profitability.
• Foster a Positive Team Culture: Support and motivate employees, promoting teamwork, accountability, and growth.
• Be a Community Leader: Represent Pizza Ranch as a trusted community partner, fostering relationships and giving back locally.

This is a full-time position that requires availability during evenings and weekends.

Key Responsibilities (include but are not limited to):

Guest Satisfaction

• Ensure each guest receives a legendary dining experience.
• Handle guest feedback with professionalism and a problem-solving approach.
• Maintain high standards in food quality, cleanliness, and service.
• Assist in community engagement efforts to strengthen Pizza Ranch’s presence locally.

Business & Financial Management

• Support sales growth and profitability through effective operations management.
• Help monitor and manage food, labor, and operational costs.
• Assist in controlling costs related to food, labor, and operations.

Team Leadership & Development

• Assist in recruiting, training, and developing team members.
• Set clear expectations and provide regular coaching and feedback.
• Lead by example, fostering a team-oriented, positive work environment.

Operational Excellence

• Maintain compliance with health, safety, and brand standards.
• Oversee daily operational procedures to maintain efficiency.
• Ensure proper inventory management and cost control.

Qualifications, Skills, and Competencies

• Must have and maintain a valid driver’s license
• Passion for leading and developing people
• Proven record of management, communication, and organizational skills
• Ability to prioritize multiple situations
• Effective communicator and listener with strong oral and written communication skills
• Restaurant management experience (preferred)
• Proficient in basic computer skills
• High school graduate or equivalent education
• Possess business acumen

Why Join Pizza Ranch?

• Competitive Pay & Bonus Potential
• Leadership Growth Opportunities
• Positive & Family-Oriented Culture
• Impact Your Community