Guest Service Manager

Busch's Fresh Market; Ann Arbor (MI); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

401K with company match

Daily Pay available

Job summary

Busch’s Fresh Market in Michigan is seeking a Front End Manager to lead daily front-end operations and guest services. The role includes acting as PIC in the store manager’s absence and supervising front end associates.

You will drive guest satisfaction, organize schedules, ensure accurate cashier operations, and oversee onboarding, training, and performance evaluations while maintaining compliance with store policies and procedures.

Qualifications

• Previous management experience in a retail environment.
• Proficient management and leadership skills.
• Proficient organization and planning skills, especially to manage multiple deadlines and projects.
• Proficient communication and interpersonal skills, including written, verbal and listening skills.

Responsibilities

• Execute and maintain front end operations and service counter.
• Assist guests with questions, purchases and special orders.
• Maintain weekly schedule for front end associates.
• Ensure cashier accuracy and productivity through shrink trax results, produce knowledge, audits and lane accountability.
• Ensure compliance on WIC, Electronic Benefits (EBT), alcohol and tobacco purchases.
• Function as person in charge (PIC) in absence of store manager.
• Complete and administer evaluations for front end associates.
• Interview and hire front end associates.
• Train and develop front end associates.
• Operate register and bag guest orders.
• Exemplify hospitality when interacting with guests.
• Provide leadership and guidance to direct reports.
• Contribute to organizational effectiveness by offering information, suggestions and recommendations.
• Communicate with other functional areas of Busch’s operations.
• Adhere to Busch’s policies, practices and procedures.

Skills

Retail management

Leadership

Organization & planning

Communication

Job description

Description

Food Lovers Unite!

Starting Up To: $23/hr

Busch’s is HIRING and we want you! Love food, fun, and fabulous people? Join our family-owned Michigan team and cook up a career full of flavor!

What’s in store?

• 401K with company match
• Daily Pay available

Ready to spice up your job and grow with us?

Specific Accountabilities:

• Execute and maintainfront end operations and service counter.
• Assist guests with questions, purchases and special orders.
• Maintainweekly schedule for front end associates.
• Ensure cashier accuracy and productivity through shrink trax results, produce knowledge, audits and lane accountability.
• Ensure compliance on WIC, Electronic Benefits (EBT), alcohol and tobacco purchases.
• Function as person in charge (PIC) in absence of store manager.
• Complete and administer evaluations for front end associates.
• Interview and hire front end associates.
• Train and develop front end associates.
• Operate register and bag guest orders.

Managerial Accountabilities:

• Exemplify key concepts of hospitality when interacting with guests.
• Provide solid leadership and guidance to direct reports.
• Contribute to organizational effectiveness by offering information, suggestions and recommendations.
• Communicate and work with other functional areas of Busch’s operations.
• Adhere to all Busch’s policies, practices and procedures.
• Maintain professional and technical knowledge by completing educational opportunities, reviewing professional publications, benchmarking state of the art practices and networking.
• Build strong working relationships with guests, vendors and associates.

Requirements:

• Previous management experience in a retail environment.
• Proficient management and leadership skills.
• Proficient organization and planning skills, especially to manage multiple deadlines and projects.
• Proficient communication and interpersonal skills, including written, verbal and listening skills.

Busch’s is a family owned premier grocery retailer with multiple stores in Southeast Michigan. We are consistently recognized by our guests as an industry leader when it comes to service, product selection, store design and overall atmosphere. You can take pride in being a member of the Busch’s family and working in an environment where we truly care about our guests and the products we serve. We also take great care of the associates that take care of our guests. At Busch’s, we realize that without caring, motivated and personable associates, there would be no guests to serve.

Qualifications

Behaviors

Required

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Dedicated

Devoted to a task or purpose with loyalty or integrity

Team Player

Works well as a member of a group

Enthusiastic

Shows intense and eager enjoyment and interest

Preferred

Functional Expert

Considered a thought leader on a subject

Motivations

Required

Ability to Make an Impact

Inspired to perform well by the ability to contribute to the success of a project or the organization

Preferred

Peer Recognition

Inspired to perform well by the praise of coworkers

Flexibility

Inspired to perform well when granted the ability to set your own schedule and goals

Experience

Required

3-5 years:

Guest or Customer Service Management

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.