Guest Service Manager (Full Time)

Busch's Inc.; Michigan; On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

401K with company match

Daily Pay available

Job summary

Busch’s Canton is hiring a Front End Manager to lead daily operations at our Canton, MI location. You will oversee the front end team, ensure guest satisfaction, and act as PIC in the store manager’s absence.

This role emphasizes hospitality, teamwork, and efficiency in a busy grocery setting. Join our family-owned Michigan team and help maintain service standards, train staff, schedule shifts, and ensure accuracy at the registers.

Qualifications

• Previous management experience in a retail environment.
• Proficient management and leadership skills.
• Proficient organization and planning skills, especially to manage multiple deadlines and projects.
• Proficient communication and interpersonal skills, including written, verbal and listening skills.

Responsibilities

• Execute and maintain front end operations and service counter.
• Assist guests with questions, purchases and special orders.
• Maintain weekly schedule for front end associates.
• Ensure cashier accuracy and productivity through audits and lane accountability.
• Ensure compliance on WIC, EBT, alcohol and tobacco purchases.
• Act as person in charge (PIC) in absence of store manager.
• Interview and hire front end associates.
• Train and develop front end associates.
• Operate register and bag guest orders.
• Provide strong hospitality leadership to guests.
• Lead and guide direct reports.
• Share information and recommendations to improve operations.
• Coordinate with other Busch’s departments.
• Adhere to Busch’s policies and procedures.
• Maintain professional knowledge through training and industry resources.
• Build relationships with guests, vendors and associates.

Skills

Retail management

Leadership

Organization planning

Communication skills

Job description

225 S Canton Center Rd
Canton, MI 48188, USA

Description

Starting wage up to: $21.50/hr. with experience

Food Lovers Unite!

Busch’s is HIRING and we want you! Love food, fun, and fabulous people? Join our family-owned Michigan team and cook up a career full of flavor!

What’s in store?

• 401K with company match
• Daily Pay available

Specific Accountabilities:

• Execute and maintainfront end operations and service counter.
• Assist guests with questions, purchases and special orders.
• Maintainweekly schedule for front end associates.
• Ensure cashier accuracy and productivity through shrink trax results, produce knowledge, audits and lane accountability.
• Ensure compliance on WIC, Electronic Benefits (EBT), alcohol and tobacco purchases.
• Function as person in charge (PIC) in absence of store manager.
• Complete and administer evaluations for front end associates.
• Interview and hire front end associates.
• Train and develop front end associates.
• Operate register and bag guest orders.

Managerial Accountabilities:

• Exemplify key concepts of hospitality when interacting with guests.
• Provide solid leadership and guidance to direct reports.
• Contribute to organizational effectiveness by offering information, suggestions and recommendations.
• Communicate and work with other functional areas of Busch’s operations.
• Adhere to all Busch’s policies, practices and procedures.
• Maintain professional and technical knowledge by completing educational opportunities, reviewing professional publications, benchmarking state of the art practices and networking.
• Build strong working relationships with guests, vendors and associates.

Requirements:

• Previous management experience in a retail environment.
• Proficient management and leadership skills.
• Proficient organization and planning skills, especially to manage multiple deadlines and projects.
• Proficient communication and interpersonal skills, including written, verbal and listening skills.

Busch’s is a family owned premier grocery retailer with multiple stores in Southeast Michigan. We are consistently recognized by our guests as an industry leader when it comes to service, product selection, store design and overall atmosphere. You can take pride in being a member of the Busch’s family and working in an environment where we truly care about our guests and the products we serve. We also take great care of the associates that take care of our guests. At Busch’s, we realize that without caring, motivated and personable associates, there would be no guests to serve.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.