Guest Service Manager

BUSCHS; Ann Arbor (MI); On-site; USD 19,000 - 32,000; Full time

Benefits offered by this job

Flexible schedules

Employee discounts

401K with company match

Tuition reimbursement

Daily Pay available

Job summary

Busch’s is hiring in Michigan near Ann Arbor. We’re seeking a front end leader to manage the service counter, assist guests, and maintain weekly schedules.

As PIC in the absence of the store manager, you will interview and hire front end staff, train associates, and drive toward department objectives while upholding our hospitality standards.

Qualifications

• High school diploma required; bachelor degree preferred.
• Experience managing a retail front-end team.
• Proficient leadership and planning skills; able to manage multiple deadlines.

Responsibilities

• Execute and maintain front end operations and service counter.
• Assist guests with questions, purchases and special orders.
• Maintain weekly schedule for front end associates.
• Ensure cashier accuracy and productivity through audits and lane accountability.
• Ensure compliance on WIC, EBT, alcohol and tobacco purchases.
• Act as PIC in absence of store manager.
• Interview and hire front end associates; train and develop staff.
• Achieve department financial objectives.
• Operate register and bag guest orders.
• Collaborate with other store functions to run a smooth operation.

Skills

Leadership

Retail management

Communication

Scheduling

Hiring & training

Cash handling

Customer service

Education

High school diploma

Bachelor's degree preferred

Tools

POS systems

Job description

Food Lovers Unite!

Starting Up To: $23/hr

Busch’s is HIRING and we want you! Love food, fun, and fabulous people? Join our family-owned Michigan team and cook up a career full of flavor!

What’s in store?

• Flexible schedules
• Employee discounts
• 401K with company match
• Tuition reimbursement
• Daily Pay available

Specific Accountabilities:

• Execute and maintain front end operations and service counter.
• Assist guests with questions, purchases and special orders.
• Maintain weekly schedule for front end associates.
• Ensure cashier accuracy and productivity through shrink trax results, produce knowledge, audits and lane accountability.
• Ensure compliance on WIC, Electronic Benefits (EBT), alcohol and tobacco purchases.
• Function as person in charge (PIC) in absence of store manager.
• Complete and administer evaluations for front end associates.
• Interview and hire front end associates.
• Train and develop front end associates.
• Achieve department financial objectives.
• Operate register and bag guest orders.

Managerial Accountabilities:

• Exemplify key concepts of hospitality when interacting with guests.
• Provide solid leadership and guidance to direct reports.
• Contribute to organizational effectiveness by offering information, suggestions and recommendations.
• Communicate and work with other functional areas of Busch’s operations.
• Adhere to all Busch’s policies, practices and procedures.
• Maintain professional and technical knowledge by completing educational opportunities, reviewing professional publications, benchmarking state of the art practices and networking.
• Build strong working relationships with guests, vendors and associates.

Requirements:

• High school diploma. Bachelor degree preferred.
• Previous management experience in a retail environment.
• Proficient management and leadership skills.
• Proficient organization and planning skills, especially to manage multiple deadlines and projects.
• Proficient communication and interpersonal skills, including written, verbal and listening skills.

Busch’s is a family owned premier grocery retailer with multiple stores in Southeast Michigan. We are consistently recognized by our guests as an industry leader when it comes to service, product selection, store design and overall atmosphere. You can take pride in being a member of the Busch’s family and working in an environment where we truly care about our guests and the products we serve. We also take great care of the associates that take care of our guests. At Busch’s, we realize that without caring, motivated and personable associates, there would be no guests to serve.