Guest Service Leader PT

Lowes Foods; Jamestown (NC); On-site; USD 19,000 - 25,000; Full time

Job summary

Lowes Foods in Jamestown, NC is seeking a Front End Supervisor to oversee checkout operations and ensure every guest receives the fastest, friendliest service through consistent execution of our Guest Service Standards.

The role includes training cashiers, coordinating hosts, managing schedules, resolving guest issues promptly, and upholding front end policies while maintaining a clean, safe, and welcoming front end area.

Qualifications

• Friendly, approachable demeanor essential for guest interactions.
• Ability to work well with others and contribute to a team.
• Capable of lifting 25 lbs occasionally and 15 lbs constantly as needed.
• Ability to read and understand information and directions clearly.
• Knowledge of front end operations and checkout flow.
• Ability to supervise people including training and development.
• Willingness to learn multiple tasks and technical requirements.
• Strong communication and guest service skills.
• Ability to stand for extended periods.
• Basic math skills and accuracy with transactions.
• Comfort with computers and POS systems.

Responsibilities

• Maintain Guest Service Standards across the front end.
• Ensure front end policies and No Noticeable Wait guidelines are followed.
• Manage guest traffic flow and assist with hosting and customer interaction.
• Collaborate with Store Manager and Guest Service Manager to optimize scheduling within labor guides.
• Train cashiers and call for additional hosts as needed.
• Handle guest requests, refunds, overrides, and approvals promptly and professionally.
• Keep front end clean, neat, and free of clutter; ensure parking lot remains debris-free.
• Model professional behavior in speech, dress, and conduct.
• Block unused check lanes when not in use and monitor policy compliance.
• Enforce asset protection and shrink control policies at the front end.
• Provide training and direction to hosts not meeting standards; give on-the-job feedback.
• Communicate issues and underperforming areas to guest service management.
• Perform guest orders and assist as cashier or guest service clerk as needed.
• Perform other duties as assigned by management.

Skills

Friendly, outgoing personality

Teamwork

Lifting ability (25 lbs occasionally,

Job description

Overview

To supervise and ensure that every guest receives the fastest and most pleasant checkout experience possible through consistent execution of Lowes Foods’ Guest Service Standards and Policies.

Overview

To supervise and ensure that every guest receives the fastest and most pleasant checkout experience possible through consistent execution of Lowes Foods’ Guest Service Standards and Policies.

Responsibilities

• Maintenance of Guest Service Standards
• Ensures that the front end standards detailed in the No Noticeable Wait Policy are met at all times.
• Manages guest traffic flow from both the guest side and bagging side of the register using this positioning as an opportunity to interact with guests and monitor productivity.
• Works with the Store Manager and Guest Service Manager to ensure that the schedule is written to provide the desired level of service within the established labor guides.
• Trains cashiers to call additional hosts to the front end as dictated by guest needs and established daily call-up list.
• Handles guests and hosts requests, refunds, overrides, and check approvals promptly, and professionally.
• Ensures front end is clean, neat, and clutter free at all times and that the parking lot is free of debris and excessive carts.
• Is a positive role model for all front end hosts in speech, manner, dress, hygiene, and integrity.
• Ensures all unused check lanes are blocked off when not is use.
• Monitors and enforces all other front end policies related to Asset Protection and Shrink Control.
• Training and Development of Front End Hosts
• Provides training and direction to hosts not meeting the front end standards.
• Communicates to the guest service manager, problem areas and hosts not meeting performance standards.
• Provides constant on-the-job feedback to front end hosts about performance to maintain front end service level.
• Process guest orders (including performing as a cashier or guest service clerk).
• Perform all other duties as assigned by management.

Qualifications

• Friendly, outgoing personality.
• Ability to work well with others.
• Ability to lift 25 lbs. occasionally and 15 lbs. constantly.
• Ability to read and understand information and direction.
• Knowledge of front end operations.
• Ability to supervise people including training and development.
• Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
• Effective communication and guest service skills.
• Ability to stand for extended periods of time.
• Demonstrate successful use of math skills.
• Ability to work well with computers.