Guest Service Leader PT

Lowes Foods; Holly Springs (NC); Presencial; USD 40 000 - 55 000; Tempo integral

Resumo da oferta

Lowe's Foods is seeking a Front End Supervisor to ensure fast, friendly checkout and adherence to guest service standards. You will supervise cashiers, manage traffic flow, assist with scheduling, and train hosts to deliver consistent service.

Responsibilities include enforcing No Noticeable Wait policy, handling guest requests, refunds, and maintaining a clean, organized front end. The ideal candidate communicates clearly and leads by example.

Qualificações

• Experience in front-end retail operations preferred.
• Ability to supervise and train front-end hosts.
• Comfort with basic math and cash handling.
• Strong communication and guest service skills.
• Ability to stand for extended periods and lift light loads.

Responsabilidades

• Maintain guest service standards across checkout.
• Ensure No Noticeable Wait Policy is followed.
• Manage guest traffic at the register and monitor productivity.
• Coordinate scheduling with Store Manager to meet service goals.
• Train cashiers and hosts as needed.
• Handle guest requests, refunds, and approvals promptly.
• Keep front end clean and organized; parking lot debris-free.
• Be a positive role model in speech, dress, hygiene and integrity.
• Block unused lanes when not in use.
• Enforce asset protection and shrink control policies.
• Provide training and feedback to hosts.
• Communicate issues to the guest service manager.
• Assist as cashier or guest service clerk when needed.
• Perform other duties as assigned.

Conhecimentos

Friendly personality

Teamwork

Physical ability

Reading skills

Front-end operations knowledge

Supervisory/training

Willingness to learn

Communication/guest service

Stamina

Math skills

Computer literacy

Descrição da oferta de emprego

Overview

To supervise and ensure that every guest receives the fastest and most pleasant checkout experience possible through consistent execution of Lowes Foods’ Guest Service Standards and Policies.

To supervise and ensure that every guest receives the fastest and most pleasant checkout experience possible through consistent execution of Lowes Foods’ Guest Service Standards and Policies.

Responsibilities

• Maintenance of Guest Service Standards
• Ensures that the front end standards detailed in the No Noticeable Wait Policy are met at all times.
• Manages guest traffic flow from both the guest side and bagging side of the register using this positioning as an opportunity to interact with guests and monitor productivity.
• Works with the Store Manager and Guest Service Manager to ensure that the schedule is written to provide the desired level of service within the established labor guides.
• Trains cashiers to call additional hosts to the front end as dictated by guest needs and established daily call-up list.
• Handles guests and hosts requests, refunds, overrides, and check approvals promptly, and professionally.
• Ensures front end is clean, neat, and clutter free at all times and that the parking lot is free of debris and excessive carts.
• Is a positive role model for all front end hosts in speech, manner, dress, hygiene, and integrity.
• Ensures all unused check lanes are blocked off when not is use.
• Monitors and enforces all other front end policies related to Asset Protection and Shrink Control.
• Training and Development of Front End Hosts
• Provides training and direction to hosts not meeting the front end standards.
• Communicates to the guest service manager, problem areas and hosts not meeting performance standards.
• Provides constant on-the-job feedback to front end hosts about performance to maintain front end service level.
• Process guest orders (including performing as a cashier or guest service clerk).
• Perform all other duties as assigned by management.

Qualifications

• Friendly, outgoing personality.
• Ability to work well with others.
• Ability to lift 25 lbs. occasionally and 15 lbs. constantly.
• Ability to read and understand information and direction.
• Knowledge of front end operations.
• Ability to supervise people including training and development.
• Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
• Effective communication and guest service skills.
• Ability to stand for extended periods of time.
• Demonstrate successful use of math skills.
• Ability to work well with computers.