Guest Service Leader PT

Lowes Foods, LLC; North Carolina; On-site; USD 32,000 - 52,000; Full time

Job summary

Lowes Foods, LLC is seeking a Guest Service Supervisor to oversee fast, friendly checkout experiences by upholding Guest Service Standards. You will manage front-end operations and assist with scheduling.

This role trains and develops front-end hosts, monitors policy compliance, handles guest requests, and ensures cleanliness and order at the front end while leading by example.

Qualifications

• Friendly, outgoing personality required.
• Ability to work well with others.
• Ability to lift 25 lbs. occasionally and 15 lbs. constantly.
• Ability to read and understand information and direction.
• Knowledge of front end operations.
• Ability to supervise people including training and development.
• Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
• Effective communication and guest service skills.
• Ability to stand for extended periods of time.
• Demonstrate successful use of math skills.
• Ability to work well with computers.

Responsibilities

• Maintain Guest Service Standards and No Noticeable Wait Policy.
• Manage guest flow and interact with guests at the front end.
• Coordinate scheduling with Store Manager to meet service goals.
• Train cashiers and call for additional hosts as needed.
• Handle guest requests, refunds, overrides, and approvals promptly.
• Keep front end clean, orderly, and ensure parking lot is debris-free.
• Serve as a positive role model in appearance, manners, and integrity.
• Block unused lanes when not in use.
• Enforce policies related to Asset Protection and Shrink Control.

Skills

Friendly, outgoing personality

Teamwork

Lifting 25 lbs.

Reading & direction comprehension

Front end operations

Supervising people & training

Multitask learning

Communication & guest service

Stamina for extended standing

Math skills

Computers / POS systems

Tools

POS systems

Job description

Overview

To supervise and ensure that every guest receives the fastest and most pleasant checkout experience possible through consistent execution of Lowes Foods’ Guest Service Standards and Policies.

Responsibilities

1. 1. Maintenance of Guest Service Standards
   • a. Ensures that the front end standards detailed in the No Noticeable Wait Policy are met at all times.
   • b. Manages guest traffic flow from both the guest side and bagging side of the register using this positioning as an opportunity to interact with guests and monitor productivity.
   • c. Works with the Store Manager and Guest Service Manager to ensure that the schedule is written to provide the desired level of service within the established labor guides.
   • d. Trains cashiers to call additional hosts to the front end as dictated by guest needs and established daily call-up list.
   • e. Handles guests and hosts requests, refunds, overrides, and check approvals promptly, and professionally.
   • f. Ensures front end is clean, neat, and clutter free at all times and that the parking lot is free of debris and excessive carts.
   • g. Is a positive role model for all front end hosts in speech, manner, dress, hygiene, and integrity.
   • h. Ensures all unused check lanes are blocked off when not is use.
   • i. Monitors and enforces all other front end policies related to Asset Protection and Shrink Control.
2. 2. Training and Development of Front End Hosts
   • a. Provides training and direction to hosts not meeting the front end standards.
   • b. Communicates to the guest service manager, problem areas and hosts not meeting performance standards.
   • c. Provides constant on-the-job feedback to front end hosts about performance to maintain front end service level.
3. 3. Process guest orders (including performing as a cashier or guest service clerk).
4. 4. Perform all other duties as assigned by management.

Qualifications

1. 1. Friendly, outgoing personality.
2. 2. Ability to work well with others.
3. 3. Ability to lift 25 lbs. occasionally and 15 lbs. constantly.
4. 4. Ability to read and understand information and direction.
5. 5. Knowledge of front end operations.
6. 6. Ability to supervise people including training and development.
7. 7. Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
8. 8. Effective communication and guest service skills.
9. 9. Ability to stand for extended periods of time.
10. 10. Demonstrate successful use of math skills.
11. 11. Ability to work well with computers.

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