Guest Service Leader PT

Lowes Foods; Hickory (NC); On-site; USD 21,000 - 28,000; Full time

Job summary

Lowes Foods is seeking a Front End Supervisor to supervise guest checkout experiences and ensure consistent service standards. You will monitor front end operations, train cashiers and hosts, and coordinate schedules with the Store Manager for optimal service levels.

The role requires strong guest service skills, the ability to stand for long periods, and effective communication to uphold policy and operational standards.

Qualifications

• Friendly personality and ability to work with others.
• Ability to lift 25 lbs occasionally and 15 lbs constantly.
• Ability to supervise people including training and development.
• Effective communication and guest service skills.

Responsibilities

• Maintenance of Guest Service Standards
• Ensures front end standards are met at all times.
• Manages guest traffic flow and monitors productivity.
• Writes schedules with Store Manager to provide desired service level.
• Trains cashiers to call extra hosts as needed.
• Handles guest requests, refunds, overrides, and approvals promptly.
• Keeps front end clean and parking lot free of debris.
• Models professional speech, dress, hygiene and integrity.
• Blocks unused lanes when not in use.
• Monitors and enforces front end policies related to assets and shrink.
• Trains and develops Front End Hosts.
• Provides feedback to hosts about performance.
• Processes guest orders and acts as cashier when needed.
• Performs other duties as assigned.

Skills

Friendly personality

Teamwork

Lift 25 lbs occasionally

Read and understand information

Front end operations knowledge

Supervise and train staff

Multi-task learning

Communication and guest service

Stand for extended periods

Math skills

Computer skills

Job description

Overview

To supervise and ensure that every guest receives the fastest and most pleasant checkout experience possible through consistent execution of Lowes Foods’ Guest Service Standards and Policies.

To supervise and ensure that every guest receives the fastest and most pleasant checkout experience possible through consistent execution of Lowes Foods’ Guest Service Standards and Policies.

Responsibilities

• Maintenance of Guest Service Standards


• Ensures that the front end standards detailed in the No Noticeable Wait Policy are met at all times.


• Manages guest traffic flow from both the guest side and bagging side of the register using this positioning as an opportunity to interact with guests and monitor productivity.


• Works with the Store Manager and Guest Service Manager to ensure that the schedule is written to provide the desired level of service within the established labor guides.


• Trains cashiers to call additional hosts to the front end as dictated by guest needs and established daily call-up list.


• Handles guests and hosts requests, refunds, overrides, and check approvals promptly, and professionally.


• Ensures front end is clean, neat, and clutter free at all times and that the parking lot is free of debris and excessive carts.


• Is a positive role model for all front end hosts in speech, manner, dress, hygiene, and integrity.


• Ensures all unused check lanes are blocked off when not is use.


• Monitors and enforces all other front end policies related to Asset Protection and Shrink Control.


• Training and Development of Front End Hosts


• Provides training and direction to hosts not meeting the front end standards.


• Communicates to the guest service manager, problem areas and hosts not meeting performance standards.


• Provides constant on-the-job feedback to front end hosts about performance to maintain front end service level.


• Process guest orders (including performing as a cashier or guest service clerk).


• Perform all other duties as assigned by management.

Qualifications

• Friendly, outgoing personality.


• Ability to work well with others.


• Ability to lift 25 lbs. occasionally and 15 lbs. constantly.


• Ability to read and understand information and direction.


• Knowledge of front end operations.


• Ability to supervise people including training and development.


• Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.


• Effective communication and guest service skills.


• Ability to stand for extended periods of time.


• Demonstrate successful use of math skills.


• Ability to work well with computers.